ClearOne comm Scan Converter Professional services, Product registration, Product returns

2Introduction

Professional services

If you need additional information on how to install, set up, or operate your

Scan Converter, please contact us. We welcome and encourage your comments so we can continue to improve our products and serve your needs.

ClearOne Communications ~ 1825 Research Way ~ Salt Lake City, UT 84119

Technical Support

Tel:	1-800-283-5936(USA) or 1-801-974-3760
Fax:	1-801-977-0087
E-mail:	tech.support@clearone.com
Web:	www.clearone.com

Sales and Customer Service

Tel:	1-800-945-7730 (USA) or 1-801-975-7200
Fax:	1-800-933-5107 (USA) or 1-801-977-0087
E-mail:	sales@clearone.com

Sales and Customer Service (International)

Unit 4 Hernes Estate

Greys Road

Henley on Thames

Oxfordshire

United Kingdom

RG9 4NT

Tel:	44 (0) 1491 414430
Fax:	44 (0) 1491 579137
E-mail:	global@clearone.com

Product registration

Please register your Scan Converter using the online registration form in the Product section at www.clearone.com. We are better able to provide technical assistance when your product is properly registered. Registration information is also used to notify you of upgrades and new product information.

Introduction 3

Product returns

All product returns require a return authorization (RA) number. Please contact ClearOne Technical Support before attempting to return your product. Make sure you return all the items that shipped with your product and include a brief descrip- tion of how the product was being used when the problem occurred.

Unpacking

Carefully remove the Scan Converter unit, cables and power supply from the packag- ing. Ensure that you received the following parts:

•Remote control

•15-pin HD extension cable

•AV cable

•S-video (S-VHS) cable

•Power supply

•Mini-DIN to SCART cable (PAL system only)

If any parts are missing, please call the Technical Support Group at 1-800-283-5936 (USA) or 1-801-974-3760.

ClearOne is not responsible for product damage incurred during shipment. You must make claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier immediately.

System Requirements

To use the Scan Converter, you must have the following devices:

•IBM-compatible computer or Macintosh with VESA standard VGA, SVGA, and XGA outputs

•TV or video input device with composite video, S-video or SCART connector

Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760