9011 Owner’s Manual •
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• (V 1.0) Page 18 of 22
Service Information
In This Chapter
This chapter includes the following sections:
• Troubleshooting Checklist
• Warranty and Repair Policy

Troubleshooting Checklist

Routine maintenance to this openGearTM product is not required. In the event of problems with your
card, the following basic troubleshooting checklist may help identify the source of the problem. If the
module still does not appear to be working properly after checking all possible causes, please contact
your openGearTM products distributor, or the Technical Support department at the numbers listed under
the “Contact Us” section at the end of this manual.
1. Visual Review
Performing a quick visual check may reveal many problems, such
as connectors not properly seated or loose cables. Check the module, the frame, and
any associated peripheral equipment for signs of trouble.
2. Power Check
Check the power indicator LED on the distribution frame front
panel for the presence of power. If the power LED is not illuminated, verify that the
power cable is connected to a power source and that power is available at the power
main. Confirm that the power supplies are fully seated in their slots. If the power
LED is still not illuminated, replace the power supply with one that is verified to
work.
3. Reseat the Card in the Frame Eject the card and reinsert it in the frame.
4. Check Control Settings
Refer to the Installation and Operation sections of the
manual and verify all user-adjustable component settings.
5. Input Signal Status
Verify that source equipment is operating correctly and that a
valid signal is being supplied.
6. Output Signal Path
Verify that destination equipment is operating correctly and
receiving a valid signal.
7. Module Exchange Exchanging a suspect module with a module that is known to
be working correctly is an efficient method for localizing problems to individual
modules.