If You Need Service
If You Think You Need Service, Call 773-889-3087
You may be asked to send your unit to the Cobra factory. It will be necessary to furnish the following, in order to have the product serviced and returned.
1.For Warranty Repair, include some form of
2.Send the entire product. Must include CB unit and microphone.
3.Enclose a description of what is happening with the unit. Include a typed or clearly printed name and address of where the unit is to be returned.
4.Pack unit securely to prevent damage in transit. If possible, use the original packing material.
5.Ship prepaid and insured by way of a traceable carrier ( to avoid loss in transit) such as United Parcel Service (UPS), Roadway Parcel Service (RPS) or First Class Insured Mail to Cobra Factory Service, Cobra Electronics Corporation, 6500 W. Cortland
St., Chicago, IL 60707. Cobra is not responsible for units not received if package has not been properly insured.
6.If the unit is in warranty, upon receipt of your unit it will either be repaired or exchanged depending on the model. Please allow approximately 3 to 4 weeks before contacting us for status. If the unit is out of warranty a letter will automatically be sent informing you of the repair charge or replacement charge. If you have any questions, please call
For technical assistance, please call our Automated Help Desk which can assist you by answering the most frequently asked questions about Cobra products.
(773) 889-3087
24 hours a day, 7 days a week.
A Consumer Service Representative can be reached through this same number
8:00 am - 8:00 pm, Monday through Friday, CST. Technical assistance is also available
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