TROUBLESHOOTING
If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
COBY Electronics Technical Support
Address: | |
| Maspeth, NY 11378 |
Hours: | Monday to Friday, 8:30 |
| Saturday to Sunday, 9:00 |
Phone: | |
Email: | techsupport@cobyusa.com |
Web: | www.cobyusa.com |
The player does not turn on.
Ensure that the player is charged or is operating on AC power.
Ensure that the Lock switch is disengaged.
Try pressing the Reset key on the back of the player with a pin.
The buttons do not work.
Ensure that the player is charged or is operating on AC power
Ensure that the Lock switch is disengaged.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed.
Ensure that the supplied USB cable is securely attached to the player and the PC, or try using another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your computer.
Ensure that the player’s memory capacity is not full.
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