Troubleshooting
The player does not work
1.Charge the battery.
2.Check the hold switch.
Download failure
1.Check to see if the driver is installed correctly on the PC.
2.Check the connection.
3.Check if the memory is full.
4.Check the battery capacity.
Poor sound quality or no sound
1.Check if the quality of the music file is poor, and download it again.
2.Check if the volume level is at "0", and check if the earphones are properly connected.
3.Reformat the player.
Bad FM reception
1.Adjust the position of the earphones and player.
2.Turn off nearby electric devices.
3.Earphones must be connected because it is used as
antenna.
The LCD displays nothing
1.Check if the power is on.
2.Charge the battery.
3.Press the reset button.
If you are still having difficulty please contact technical support.
You can also reach us by
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