Page 20 Coby Electronics Corp oration
www.cobyusa.com Page 21
If you have a problem with this device, please read the troublesho oting guide
below and check our web site at www.cob yusa.com for Fre quently Asked
Questions (FAQs) and r mware updates. If these resources d o not resol ve
the problem, please contact Tech nical Support.
COBY Electronics Technic al Support
Address: 56-65 Rust St.
Maspeth, NY 11378
Hours: Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Phone: 800-681-2629 or 718-416-3197
Email: techsupport@ cobyusa.com
Web: www.cobyusa.com
The player does not turn on.
Ensure that the battery r etains a charge. Try replacing the bat tery with a
new one.
Try resetting your player (remove and rep lace the batter y).
The buttons do not work.
Ensure that the battery r etains a charge. Try replacing the bat tery with a
new one.
I cannot transfer les to t he player.
Ensure that your computer is runn ing a supported ope rating system.
If you are running Micros oft Windows 9 8 SE, ensure that the USB driver
has been properly installed.
Ensure that the supplied USB cable is securely attached to the player and
the PC, or try using another USB c able.
If you have connected t he player throug h a USB hub, tr y connecting the
player directly to your computer.
Ensure that the player’s memory c apacity is not full .