TROUBLESHOOTING
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed.
If using the supplied USB extension cable, ensure that it is securely attached to the player and the PC, or try using another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your computer.
Ensure that the player’s memory capacity is not full.
Ensure that the Hold switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound.
The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.
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