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TROUBLESHOOTING
The player will not play my video le .
Ensure that the video le will play on your computer using Windows Media Player 10. If the
le works on the computer, use the same com puter to convert the video.
I cannot transfer les t o the player.
Ensure that your computer is running a supp orted operating system.
If you are running Mic rosoft Windows 98 SE, ensure that the USB driver has been proper ly
installed.
Ensure that the supplied USB cable is securely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub, try c onnecting the player directly to
your computer.
Ensure that the player’s memory capac ity is not full.
Ensure that there are less than 2500 i tems loaded on the player.
I transferred le s to my player but they are missing fro m the Music Library
Ensure that the le in a supported for mat (MP3, AVI, JPG, WAV, WMA).
Ensure that there are less than 2500 i tems loaded on the player.
If the player is in MTP mode, ensure that there are less than 2500 items loa ded on the
player.
I cannot see some les on my comp uter.
Ensure that the correct USB mode is in use (MSC or MTP). Files transferred in one mode will
not be seen when connected in anothe r mode.
The player has malfunctione d.
Reboot the player (slide and hold the Power/Lock sw itch to the right for several seconds).
Try updating the player’s rmware. Please refer to the Firmware Update section of this man-
ual for detailed instructions.
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