"Compaq.com - Compaq Presario 1200 Series Maintenance and Service Guide - Models: 1230 and 1232

 

United States June 27, 2004

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Maintenance & Service Guide

Presario 1200 Series

Models: 1230 and 1232

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:

●Product name

●Product serial number

●Purchase date

●Conditions under which the problem occurred

●Any error messages that have occurred

●Hardware configuration

●Type of printer connected

●Hardware/software being used

●Printed result of Computer Checkup (TEST)

●Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible

Shipping Preparation

To ship the computer, complete the following steps:

1.Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit.

2.Turn off the computer and external devices.

3.Disconnect the external devices from their power sources, then from the computer.

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