Manuals / Compaq / Computer Equipment / Computer Monitor

Compaq 5017 manual Preparing to Call Technical Support

Models: 5017

1 44

Download 44 pages 24.61 Kb

Page 30

Preparing to Call Technical Support

Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number

■Serial number for the monitor

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration

■Hardware and software you are using

A–4	Reference Guide

Image 30

Compaq 5017 manual Preparing to Call Technical Support

Contents

Compaq 5017 Flat Panel Monitor MarchReference Guide Document Part NumberReference Guide First Edition March 2002 Part Number Product Features IntroductionIntroduction EPA ENERGY STAR European Union CE Directives Swedish MPR IISwedish TCO 99 select models Reference GuidePower Requirements Safety and Maintenance GuidelinesSafety Guidelines Important Safety InformationMaintenance Guidelines Safety and Maintenance GuidelinesDo not drop your monitor or place it on an unstable surface Safety and Maintenance Guidelines Reference GuideInstallation Monitor SetupInstallation Monitor Base Removal Optional Installation Reference GuideOperation Information FilesIcon Front Panel ControlsOperation ControlOn-Screen Display On-Screen Display Functions Main Menu Advanced MenuMenu Level Menu Level Main MenuAdvanced Menu OperationHow to Adjust Settings Monitor Messages Energy Saver Feature Sleep Timer Mode Adjusting Screen Quality Optimizing Digital Conversion User ModesIf this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display. User changes can be made to any or all of these modes and saved in memory. The monitor automatically stores the new setting, then recognizes the new mode just as it does a preset mode. In addition to the 11 factory preset modes, there are eight user modes that can be entered and stored Operation 4-14Reference Guide Problem TroubleshootingSolving Common Problems SolutionTroubleshooting ProblemSolution Possible CauseSolution Using the World Wide WebProblem Possible CausePreparing to Call Technical Support Compaq 5017 Flat Panel Monitor SpecificationsTechnical Specifications Maximum WeightTechnical Specifications Display ResolutionsFactory Preset Display Modes SpecificationsReference Guide Factory Preset Display ModesSpecifications HorzSpecifications Reference GuideAgency Regulatory Notices Federal Communications Commission NoticeModifications CablesEuropean Union Notice Canadian NoticeAvis Canadien Japanese NoticePower Cord Set Requirements EPA Energy Star ComplianceWhy do we have environmentally labelled computers? TCO ‘99What does labelling involve? Environmental Requirements Flame RetardantsCadmium MercuryCFCs Freons LeadTCO ‘99 Reference Guide