Compaq N410c Index

Maintenance and Service Guide Index–1

Index

AC adapter

spare part numbers 3–14

specifications 6–11

audio troubleshooting 2–25

automobile adapter, spare part

number 3–14

base enclosure

illustrated 3–6, 3–8

spare part numbers 3–7

battery components

bay (primary) 1–25

charger, spare part number

3–14

light 1–23

pack (external)

release latches 1–25

slot spacers 3–10

spare part numbers 3–9

pack (primary)

illustrated 3–6, 3–8

release latches 1–25

spare part numbers 3–9

specifications 6–10

battery terminal cable,

disconnecting 5–41, 5–42

Bluetooth MultiPort Module

3–14

cables

power cords B–1

service considerations 4–2

caps lock key 1–21

caps lock light 1–23

CD-ROM drive

illustrated 3–12

OS loading problems 2–24

spare part number 3–13

specifications 6–8

CD-RW drive, spare part

number 3–13

Certificate of Authenticity

label 1–25

Contents

Main b Maintenance and Service Guide Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries 5 Removal and Replacement Procedures Page Product Description 12 Maintenance and Service Guide 1.1 Models Model naming conventions are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions Maintenance and Service Guide 13 14 Maintenance and Service Guide Maintenance and Service Guide 15 Compaq Evo Notebook N410c Models 16 Maintenance and Service Guide Maintenance and Service Guide 17 18 Maintenance and Service Guide Maintenance and Service Guide 19 110 Maintenance and Service Guide Maintenance and Service Guide 111 1.2 Features 1.3 Clearing a Password 1.4 Power Management Maintenance and Service Guide 115 1.5 Computer External Components Figure 1-2. Front Panel Components Table 1-4 Front Panel Components 116 Maintenance and Service Guide Figure 1-3. Right Side Components Table 1-5 Right Side Components Maintenance and Service Guide 117 Table 1-5 Right Side Components Page Maintenance and Service Guide 119 Table 1-6 Left Side Components 120 Maintenance and Service Guide Computer keyboard components are shown in Figure 1-5 and described in Table 1-7. Figure 1-5. Keyboard Components (TouchPad Model) Table 1-7 Maintenance and Service Guide 121 Table 1-7 Keyboard Components Computer top components are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Keyboard Components (Pointing Stick ModelEvo Notebook N400c models only) Maintenance and Service Guide 123 Table 1-8 Keyboard Components Page Maintenance and Service Guide 125 Table 1-9 Bottom Components Page 1.6 Design Overview Troubleshooting 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics Using Computer Setup Maintenance and Service Guide 23 Selecting from the File Menu Table 2-1 File Menu 24 Maintenance and Service Guide Selecting from the Security Menu Table 2-2 Security Menu Selecting from the Advanced Menu Table 2-3 Advanced Menu 26 Maintenance and Service Guide (continued) Table 2-3 Advanced Menu 2.2 Using Compaq Diagnostics Obtaining, Saving, or Printing Configuration Information Obtaining, Saving, or Printing Diagnostic Test Information Page 210 Maintenance and Service Guide 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart 2.1 - Initial Troubleshooting 212 Maintenance and Service Guide Flowchart 2.2 - No Power, Part 1 Flowchart 2.3 - No Power, Part 2 Flowchart 2.4 - No Power, Part 3 Maintenance and Service Guide 215 Flowchart 2.5 - No Power, Part 4 216 Maintenance and Service Guide Flowchart 2.6 - No Video, Part 1 A YY Maintenance and Service Guide 217 Flowchart 2.7 - No Video, Part 2 218 Maintenance and Service Guide Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Maintenance and Service Guide 219 Flowchart 2.9 - No Operating System (OS) Loading Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Maintenance and Service Guide 223 Flowchart 2.13 - No OS Loading from Diskette Drive NN Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Flowchart 2.15 - No Audio, Part 1 226 Maintenance and Service Guide Flowchart 2.16 - No Audio, Part 2 Maintenance and Service Guide 227 Flowchart 2.17 - Nonfunctioning Device Flowchart 2.18 - Nonfunctioning Keyboard Flowchart 2.19 - Nonfunctioning Pointing Device Flowchart 2.20 - No Network or Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location Page Maintenance and Service Guide 33 Page Maintenance and Service Guide 35 Page Maintenance and Service Guide 37 Page Maintenance and Service Guide 39 Page Page Page Maintenance and Service Guide 313 Table 3-3 Mass Storage Devices 314 Maintenance and Service Guide 3.5 Miscellaneous Spare Parts Maintenance and Service Guide 315 316 Maintenance and Service Guide Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions 4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Page Removal and Replacement Procedures 5.1 Serial Number 52 Maintenance and Service Guide 5.2 Disassembly Sequence Chart Table 5-1 Disassembly Sequence Chart 5.3 Preparing the Notebook for Disassembly Page Page 5.5 Palm Rest Page Page Page Page Page Page 5.6 Memory Expansion Board Page Page Page Maintenance and Service Guide 517 5.7 Hard Drive 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). Hard Drive Spare Part Number Information Page 5.8 Mini PCI Communications Board Page Maintenance and Service Guide 521 5.9 Keyboard Keyboard Spare Part Number Information Page Page Page 5.10 Real Time Clock (RTC) Battery 5.11 Switch Cover Page 5.12 Display Page Page 5.13 Modem Cable Page Page Page Page 5.14 System Board Page Page Page Page Page Page Page Page Page Maintenance and Service Guide 61 Specifications This chapter provides physical and performance specifications. Table 6-1 Computer 62 Maintenance and Service Guide plastic surfaces. The notebook operates well within this range of temperatures. Table 6-2 12.1-inch XGA, TFT Display 64 Maintenance and Service Guide Table 6-3 12.1-inch SVGA, TFT Display Maintenance and Service Guide 65 Table 6-4 Hard Drives 66 Maintenance and Service Guide Table 6-4 Hard Drives Maintenance and Service Guide 67 Table 6-5 Diskette Drive 68 Maintenance and Service Guide Table 6-6 CD-ROM Drive Maintenance and Service Guide 69 Table 6-7 DVD-ROM Drive 610 Maintenance and Service Guide Table 6-8 Battery Packs Maintenance and Service Guide 611 Table 6-9 AC Adapter Table 6-10 System DMA 612 Maintenance and Service Guide Table 6-11 System Interrupts Maintenance and Service Guide 613 614 Maintenance and Service Guide Maintenance and Service Guide 615 616 Maintenance and Service Guide Table 6-13 System Memory Map Maintenance and Service Guide A1 A Connector Pin Assignments Table A-1 Parallel Page Page Page Page B Power Cord Set Requirements 3-Conductor Power Cord Set General Requirements B2 Maintenance and Service Guide Country-Specific Requirements 3-Conductor Power Cord Set Requirements Power Cord Set Requirements 3-Conductor Power Cord Set Requirements Maintenance and Service Guide B3 Page Figure C-1. TM2.0 3.0 Screw Location Screw Listing Maintenance and Service Guide C3 Figure C-2. TM2.0 6.0 Screw Locations Table C-2 Torx T8 Metric 2.0 6.0 Screw C4 Maintenance and Service Guide Screw Listing Figure C-3. TM2.0 6.0 Screw Locations Table C-2 Torx T8 Metric 2.0 6.0 Screw Page Figure C-5. TM2.0 6.0 Screw Location Figure C-6. TM2.0 4.0 Screw Location Page Figure C-8. PM2.0 7.0 Barrel Screw Location Figure C-9. TM2.0 4.0 Screw Locations Figure C-10. HM5.0 9.5 Screwlock Locations Index