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Maintenance and Service Guide
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Contents
1 Product Description
2 Troubleshooting
3 Illustrated Parts Catalog
4 Removal and Replacement Preliminaries
5 Removal and Replacement Procedures
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Product Description
12 Maintenance and Service Guide
1.1 Models
Model naming conventions are shown in Tables 1-1 through 1-3.
Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions
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Compaq Evo Notebook N410c Models
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1.2 Features
1.3 Clearing a Password
1.4 Power Management
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1.5 Computer External Components
Figure 1-2. Front Panel Components
Table 1-4 Front Panel Components
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Figure 1-3. Right Side Components
Table 1-5 Right Side Components
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Table 1-5 Right Side Components
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Table 1-6 Left Side Components
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Computer keyboard components are shown in Figure 1-5 and described in Table 1-7.
Figure 1-5. Keyboard Components (TouchPad Model)
Table 1-7
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Table 1-7 Keyboard Components
Computer top components are shown in Figure 1-6 and described in Table 1-8.
Figure 1-6. Keyboard Components (Pointing Stick ModelEvo Notebook N400c models only)
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Table 1-8 Keyboard Components
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Table 1-9 Bottom Components
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1.6 Design Overview
Troubleshooting
2.1 Computer Setup and Diagnostics Utilities
Selecting Computer Setup or Compaq Diagnostics
Using Computer Setup
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Selecting from the File Menu
Table 2-1 File Menu
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Selecting from the Security Menu
Table 2-2 Security Menu
Selecting from the Advanced Menu
Table 2-3 Advanced Menu
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(continued)
Table 2-3 Advanced Menu
2.2 Using Compaq Diagnostics
Obtaining, Saving, or Printing Configuration Information
Obtaining, Saving, or Printing Diagnostic Test Information
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2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview
Flowchart 2.1 - Initial Troubleshooting
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Flowchart 2.2 - No Power, Part 1
Flowchart 2.3 - No Power, Part 2
Flowchart 2.4 - No Power, Part 3
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Flowchart 2.5 - No Power, Part 4
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Flowchart 2.6 - No Video, Part 1
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Flowchart 2.7 - No Video, Part 2
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Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)
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Flowchart 2.9 - No Operating System (OS) Loading
Flowchart 2.10 - No OS Loading from Hard Drive, Part 1
Flowchart 2.11 - No OS Loading from Hard Drive, Part 2
Flowchart 2.12 - No OS Loading from Hard Drive, Part 3
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Flowchart 2.13 - No OS Loading from Diskette Drive
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Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive
Flowchart 2.15 - No Audio, Part 1
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Flowchart 2.16 - No Audio, Part 2
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Flowchart 2.17 - Nonfunctioning Device
Flowchart 2.18 - Nonfunctioning Keyboard
Flowchart 2.19 - Nonfunctioning Pointing Device
Flowchart 2.20 - No Network or Modem Connection
Illustrated Parts Catalog
3.1 Serial Number Location
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Table 3-3 Mass Storage Devices
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3.5 Miscellaneous Spare Parts
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Removal and Replacement Preliminaries
4.1 Tools Required
4.2 Service Considerations
Plastic Parts
Cables and Connectors
4.3 Preventing Damage to Removable Drives
4.4 Preventing Electrostatic Damage
4.5 Packaging and Transporting Precautions
4.6 Workstation Precautions
4.7 Grounding Equipment and Methods
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Removal and Replacement Procedures
5.1 Serial Number
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5.2 Disassembly Sequence Chart
Table 5-1 Disassembly Sequence Chart
5.3 Preparing the Notebook for Disassembly
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5.5 Palm Rest
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5.6 Memory Expansion Board
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5.7 Hard Drive
1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5).
Hard Drive Spare Part Number Information
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5.8 Mini PCI Communications Board
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5.9 Keyboard
Keyboard Spare Part Number Information
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5.10 Real Time Clock (RTC) Battery
5.11 Switch Cover
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5.12 Display
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5.13 Modem Cable
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5.14 System Board
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Specifications
This chapter provides physical and performance specifications.
Table 6-1 Computer
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plastic surfaces. The notebook operates well within this range of temperatures.
Table 6-2 12.1-inch XGA, TFT Display
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Table 6-3 12.1-inch SVGA, TFT Display
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Table 6-4 Hard Drives
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Table 6-4 Hard Drives
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Table 6-5 Diskette Drive
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Table 6-6 CD-ROM Drive
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Table 6-7 DVD-ROM Drive
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Table 6-8 Battery Packs
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Table 6-9 AC Adapter
Table 6-10 System DMA
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Table 6-11 System Interrupts
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Table 6-13 System Memory Map
Maintenance and Service Guide A1
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Connector Pin Assignments
Table A-1 Parallel
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B
Power Cord Set Requirements
3-Conductor Power Cord Set
General Requirements
B2 Maintenance and Service Guide
Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Power Cord Set Requirements
3-Conductor Power Cord Set Requirements
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Figure C-1. TM2.0 3.0 Screw Location
Screw Listing
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Figure C-2. TM2.0 6.0 Screw Locations
Table C-2 Torx T8 Metric 2.0 6.0 Screw
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Screw Listing
Figure C-3. TM2.0 6.0 Screw Locations
Table C-2 Torx T8 Metric 2.0 6.0 Screw
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Figure C-5. TM2.0 6.0 Screw Location
Figure C-6. TM2.0 4.0 Screw Location
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Figure C-8. PM2.0 7.0 Barrel Screw Location
Figure C-9. TM2.0 4.0 Screw Locations
Figure C-10. HM5.0 9.5 Screwlock Locations
Index