Maintenance and Service Guide
Page
 Contents
 Illustrated Parts Catalog
 Screw Listing Index
 Product Description
 Key Description Options
Models
Key
 Compaq Evo Notebook N410c Models
 Nafta
 N410c 120 Asia Pacific 470037-758
 N410c 100 Asia Pacific 470040-136
 N410c 100 Asia Pacific 470040-177
 Compaq Evo Notebook N410c Models
 Compaq Evo Notebook N400c Models
 470013-752
 470013-750
 Features
 Clearing a Password
 Power Management
 Component Function
Computer External Components
Front Panel Components
 Right Side Components
Right Side Components
 Connects the modem cable to an
 Left Side Components
 Left Side Components
 Keyboard Components
Keyboard Components TouchPad Model
 Keyboard Components
 Keyboard Components
 Fn key
 Bottom Components
 Bottom Components
 Rear Panel Components
Rear Panel Components
 Design Overview
 Computer Setup Diagnostics Utilities
Troubleshooting
 Using Computer Setup
 Select To Do This
File Menu
 Security Menu
Selecting from the Security Menu
 Advanced Menu
Selecting from the Advanced Menu
 Advanced Menu
 Obtaining, Saving, or Printing Configuration Information
Using Compaq Diagnostics
 Obtaining, Saving, or Printing Diagnostic Test Information
 Maintenance and Service Guide
 Flowchart Description
Troubleshooting Flowcharts
Troubleshooting Flowcharts Overview
 All drives
Flowchart 2.1 Initial Troubleshooting
 Flowchart 2.2 No Power, Part
 Flowchart 2.3 No Power, Part
 Internal
Flowchart 2.4 No Power, Part
 Flowchart 2.5 No Power, Part
 Flowchart 2.6 No Video, Part
 From Flowchart No Video, Part Remove
Flowchart 2.7 No Video, Part
 Backplane board Switch box
Flowchart 2.8 Nonfunctioning Docking Station if applicable
 No OS Loading
Flowchart 2.9 No Operating System OS Loading
 CD?
Flowchart 2.10 No OS Loading from Hard Drive, Part
 Flowchart 2.11 No OS Loading from Hard Drive, Part
 Flowchart 2.12 No OS Loading from Hard Drive, Part
 Flowchart 2.13 No OS Loading from Diskette Drive
 Flowchart 2.14 No OS Loading from CD- or DVD-ROM Drive
 Undock
Flowchart 2.15 No Audio, Part
 Flowchart 2.16 No Audio, Part
 Nonfunctioning Device Reseat
Flowchart 2.17 Nonfunctioning Device
 Flowchart 2.18 Nonfunctioning Keyboard
 Flowchart 2.19 Nonfunctioning Pointing Device
 Flowchart 2.20 No Network or Modem Connection
 Serial Number Location
Illustrated Parts Catalog
 Computer System Major Components
Computer System Major Components
 Palm rests
Computer System Major Components
Description Number Displays
Miscellaneous Plastics Kit
 Computer System Major Components
 Keyboard with pointing stick for use only with
 Computer System Major Components
 Base enclosures
Description Number Switch cover 231453-001 Hard drives
Spare Part
 Computer System Major Components
 Mini PCI communication boards
Battery packs
Description Number Modem cables
 Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
 Miscellaneous Plastics Kit Components Spare Part Number
 Mass Storage Devices
Mass Storage Devices
 Optical drives
Mass Storage Devices
Description Number Hard drives
External diskette drive
 Miscellaneous Spare Parts not illustrated
Miscellaneous Spare Parts
 Description Number Mobile Expansion Units
 RJ-11 P55 adapters
Description Number Modems
Modem adapters
Modem cable
 Tools Required
Removal and Replacement Preliminaries
 Plastic Parts
Service Considerations
 Preventing Damage to Removable Drives
 Preventing Electrostatic Damage
Packaging and Transporting Precautions
 Workstation Precautions
 Grounding Equipment and Methods
 Material Use Voltage Protection Level
Typical Electrostatic Voltage Levels
Static-Shielding Materials
Relative Humidity Event 10% 40% 55%
 Serial Number
Removal and Replacement Procedures
 Section Description Removed
Disassembly Sequence Chart
Disassembly Sequence Chart
# of Screws
 Removing the Primary Battery Pack
Preparing the Notebook for Disassembly
 Removing the Optional External Battery Pack
 Replacing the Computer Feet
Computer Feet
 Palm Rest Spare Part Number Information
Palm Rest
 Removing the Palm Rest Screws
 Releasing the Palm Rest
 Releasing the Palm Rest
 Releasing the Palm Rest
 Maintenance and Service Guide
 10. Disconnecting the Pointing Stick Button Cable
 Memory Expansion Board
11. Routing the RTC Battery and TouchPad Cables
 12. Removing the Memory Expansion Compartment Cover
 13. Removing a Memory Expansion Board
 14. Removing a Memory Expansion Board
 Hard Drive Spare Part Number Information
Hard Drive
 Reverse the above procedure to install the hard drive
 Mini PCI Communications Board Spare Part Number Information
Mini PCI Communications Board
 Reverse the above procedure to install the modem/NIC board
 Keyboard Spare Part Number Information
Keyboard
 17. Removing the Keyboard Screws
 18. Releasing the Keyboard
 Reverse the above procedure to install the keyboard
 20. Removing the RTC Battery
Real Time Clock RTC Battery
 Switch Cover Spare Part Number Information
Switch Cover
 Reverse the above procedure to install the switch cover
 Display Spare Part Number Information
Display
 23. Removing the Display
 Removal and Replacement Procedures
 Modem Cable Spare Part Number Information
Modem Cable
 25. Removing the Right Display Support
 26. Removing the Modem Cable on Evo Notebook N410c Models
 27. Removing the Modem Cable on Evo Notebook N410c Models
 Reverse the above procedure to install the modem cable
 System Board Spare Part Number Information
System Board
 29. Removing the Center Display Support
 30. Removing the System Board Screw
 31. Removing the System Board Screws and Screwlocks
 Removal and Replacement Procedures
 Maintenance and Service Guide
 Removal and Replacement Procedures
 Reverse the above procedure to install the system board
 36. Installing the System Board
 Maintenance and Service Guide
 Computer
 Vibration
Relative humidity
Shock
 Inch XGA, TFT Display
 Inch SVGA, TFT Display
 Hard Drives
 Speed Transfer rate
40 GB 30 GB 20 GB Physical configuration
Buffer size3
Disk rotational
 Diskette Drive
 CD-ROM Drive
 Audio output level
DVD-ROM Drive
Track pitch
 Environmental requirements
Battery Packs
Energy
 Hardware DMA System Function
Power supply input
AC Adapter
System DMA
 Hardware IRQ System Function
System Interrupts
 System I/O Addresses
 16F Unused
 VGA
 Size Memory Address System Function
System Memory Map
 Table A-1 Parallel
Pin Signal
 Table A-3 Stereo Speaker/Headphone
Pin Signal Audio out
Table A-2 Serial
 Table A-5 Universal Serial Bus
Pin Signal Audio
Table A-4 Microphone
 Table A-7 RJ-11 Modem
Table A-6 RJ-45 Network Interface
 Table A-8 External Monitor
 Conductor Power Cord Set
Power Cord Set Requirements
 Country Accredited Agency Applicable Note Number
Conductor Power Cord Set Requirements
Country-Specific Requirements
 BSI
 Screw Listing
 Head Color Qty Length Thread Width
Where used
Table C-1 Phillips P0 Metric 2.0 × 3.0 Screw
 Figure C-2. TM2.0 × 6.0 Screw Locations
Table C-2 Torx T8 Metric 2.0 × 6.0 Screw
 Figure C-3. TM2.0 × 6.0 Screw Locations
 Figure C-4. TM2.0 × 6.0 Screw Locations
 Head
Color Qty Length Thread Width Black Where used
Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw
 Figure C-6. TM2.0 × 4.0 Screw Location
Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw
 Figure C-7. TM2.0 × 4.0 Screw Location
 Figure C-8. PM2.0 × 7.0 Barrel Screw Location
Table C-5 Phillips P0 Metric 2.0 × 7.0 Barrel Screw
 Figure C-9. TM2.0 × 4.0 Screw Locations
Table C-5 Torx T8 Metric 2.0 × 4.0 Screw
 Figure C-10. HM5.0 × 9.5 Screwlock Locations
Table C-6 Mm × 9.5 Screwlock
 Index
 Index
 Index-3
 Index-4
 Index-5
 Index-6