Compaq SCSI CarePaq Priority Services for ProLiant Servers - Priority 24 Level, QuickSpecs

QuickSpecs

Compaq ProLiant ML330 Generation 2 (G2)

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Service and Support Offerings (CarePaq Services) (continued)

CarePaq Priority Services for ProLiant Servers – Priority 24 Level
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr	FP-M02C1-36
response for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System, Next Available Specialist (2-5-2 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr	239930-002
response for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System, Next Available Specialist (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr	FP-N02C1-36
response for Novell NetWare Operating System, Next Available Specialist
(2-5-2 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr	239970-002
response for Novell NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.)
7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare), Three years (6-3 Part Number	179839-022
for EMEA)
CarePaq Priority Services for ProLiant Servers – Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr	FP-M04C1-36
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (2-5-2 Part Number for
U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr	239932-002
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System	FP-M24C1-36
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System	239934-002
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr	FP-N04C1-36
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr	239972-002
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System	FP-N24C1-36
Support for Novell NetWare Operating System (2-5-2 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System	239974-002
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr	FM-M04E1-36
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (2-5-2 Part Number for
Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System	FM-M24E1-36
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr	FM-N04E1-36
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System	FM-N24E1-36
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada)
Note: For more information, customer/resellers can contact http://www.compaq.com/services.

DA-10961 World Wide — Version 18 — June 27, 2002 24