Concord Camera 3.1 Megapixels Digital Camera manual Getting Help

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GETTING HELP

GETTING HELP

Troubleshooting Section in this User’s Guide

Please refer to the Troubleshooting section (page 61) first, as it contains some of the most common problems that users encounter. The section lists a number of possible quick-and-easy solutions, which might solve the problem, allowing you to continue enjoying your new Concord 3-Megapixel 3x Optical Zoom Digital Camera

.Website Customer Support/FAQ

For problems that are not listed in the Troubleshooting section, please visit our customer support website at www.concord-camera.comto view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support” Section. Most of the latest support issues are posted and answered in the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also E-mail us by clicking the E-mail address link to the customer support center in the ”Camera Support” Section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation that are not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email a customer service representative. Before emailing or calling us, please have the following information ready:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Processor Speed (MHz)
	Computer Maker and Model
	Amount of memory
	Exact Error message received

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada

ArcSoft, Inc.

46601 Fremont Blvd.

Fremont, CA 94538

Tel: (510) 440-9901

Fax: (510) 440-1270

E-mail: support@arcsoft.com

Europe

Unit 14, Shannon Industrial Estate Shannon, Co. Clare, Ireland

Tel: +353 (0) 61-702087

Fax: +353 (0) 61-702001

E-Mail: europe@arcsoft.com

China	Japan
ArcSoft Beijing Co., Ltd.	ArcSoft Japan
No. 6 South Capital Gym Road	9F, 1-21-9, Higashi-Gotanda,
Beijing New Century Hotel Office	Shinagawa-ku,
Building, #1060	Tokyo 141-0022, Japan
Beijing 100044, China	Tel: +81-3-5795-1392
Tel: 8610-6849-1368	Fax: +81-3-5795-1397
Fax: 8610-6849-1367	E-Mail: support@arcsoft.jp
E-Mail:tech@arcsoft.com.cn

Latin America (local call only)	Taiwan
Tel (Brazil): 00817-200-0709	ArcSoft Inc. Taiwan Branch
Tel (Chile): 800-202-797	Tel: +886 (0) 2-2506-9355
E-Mail:	Fax: +886 (0) 2-2506-8922
latinsupport@arcsoftsupport.com	E-Mail: support@arcsoft.com.tw

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