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GETTING HELP
GETTING HELP
Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section (page 61) first, as it contains some of the most common problems that users encounter. The section lists a number of possible
.Website Customer Support/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer support website at
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that are not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email a customer service representative. Before emailing or calling us, please have the following information ready:
Camera Information: | Computer Information: |
Name of camera model | Operating System |
Camera Serial Number | Processor Speed (MHz) |
| Computer Maker and Model |
| Amount of memory |
| Exact Error message received |
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Tel: (510)
Fax: (510)
Europe
Unit 14, Shannon Industrial Estate Shannon, Co. Clare, Ireland
Tel: +353 (0)
Fax: +353 (0)
China | Japan |
ArcSoft Beijing Co., Ltd. | ArcSoft Japan |
No. 6 South Capital Gym Road | 9F, |
Beijing New Century Hotel Office | |
Building, #1060 | Tokyo |
Beijing 100044, China | Tel: |
Tel: | Fax: |
Fax: | |
|
Latin America (local call only) | Taiwan |
Tel (Brazil): | ArcSoft Inc. Taiwan Branch |
Tel (Chile): | Tel: +886 (0) |
Fax: +886 (0) | |
latinsupport@arcsoftsupport.com |
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