Chapter 1: Introduction

1-15

RMA Overview

Connect Tech products requiring warranty or non warranty repairs need an RMA number. To obtain a Return Merchandise Authorization (RMA) Number please contact us in the following manner:

„Go to the RMA Request Form found in the Support Center on our website:

www.connecttech.com

„Telephone, fax, email or mail us at:

Connect Tech Inc.

Technical Support 42 Arrow Road Guelph, Ontario Canada N1K 1S6 Phone: 519-836-1291

800-426-8979 Facsimile: 519-836-4878 Email: support@connecttech.com

Include with the product, proof of purchase (including date of purchase), a description of the problem and the RMA number. Clearly display the RMA number on the external packaging.

Please refer to the Limited Warranty for further restrictions or requirements.

The NT960/PCI Host Adapter is very sensitive to static electricity. Make sure that before you remove the card from your computer, you wear an anti-static wristband. When you remove the board from your computer, handle it only by the edges and place it on the anti-static bag or an anti-static mat.

Note:

1.Please pack the item for repair securely and ship it prepaid and insured. Connect Tech is not liable for damage or loss to the product due to shipping.

2.Connect Tech will not accept items for repair without an RMA number.

3.Connect Tech will not accept items for repair shipped freight collect.

Intellicon-NT960/PCI User's Manual, ver. 0.02