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BEFORE CONTACTING CUSTOMER SERVICE
Check the followings before requesting for A/S.
The system can not operate properly because of trivial problems or a lack of user’s experience, not because it’s out of order. In those cases, please check the following carefully to solve such problems. Please call the A/S Center if you have any problems except for the following.
Troubles | Points to be checked | Troubleshooting | ||
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| Please use the water purifier |
Unusual taste |
| Have you not used the water |
| only after draining the water for |
| purifier for long time? |
| four minutes prior to collecting | |
of water |
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| potable water. |
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| Is it the time to replace the filter? |
| Replace the filter if it is. |
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The amount of |
| Has the temperature of the feed |
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| the amount of filtered water | ||
filtered water has |
| water dropped dramatically? |
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| may be reduced. | ||
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suddenly decreased |
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| Is it the right time to replace the filter? | Replace the filter if so. | ||
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| Check to see if the power cord is |
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| Is the power cord connected? | connected to the voltage rating | |
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| that matches it on the rating plate. |
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| Check to see if the water |
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| Is the “water shortage” light | pressure lowers or there is a | |
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| suspension of water due to | ||
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| blinking? | ||
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| excessive use of feed water. | ||
No water comes |
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| Check if the feed water valve is open. | |
out |
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| Is there a suspension of feed | When the water is supplied | ||
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| normally, the filtered water will | ||
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| water into the system? | ||
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| come out in like fashion. | ||
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| Is the inlet tubing or outlet tubing of | Connect the inlet tubing and | |
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| the feed water connected? | outlet tubing properly. | |
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| Have you not replaced the filter on | Replace the filter if needed. | |
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| time? | ||
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During |
| Is the feed water supplied flowing | Check the inlet and outlet | |
operation, and |
| smoothly? | connection. | |
all functions |
| Is the power cord connected? | Check to assure that the power | |
stop suddenly |
| cord is connected. | ||
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WARRANTY INFORMATION
Product Guarantee1.Parts and components shall be replaced free of charge within the guarantee period if the defects occur due to manufacturing defects in normal operation.
2.Contact us in case of breakdown.
3.In the following cases, repair work shall be charged even within the guarantee period. ▶Breakdown caused by careless operation or unreasonable repair and renovation. ▶Breakdown caused by nonperformance of the instructions specified in the manual.
4.Even after the expiration of guarantee period, it is possible to apply for charged repair.
5.Present this Letter of Guarantee whenever repair is needed.
6.This Letter of Guarantee is valid only in domestic where you buy this product.
7.Keep this Guarantee carefully as it is not
Product Name | Coway Water Filtration System | Guarantee Period |
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Model | 1 year | |
Serial No. |
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Date of Purchase |
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Guarantee Period | From | To |
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Customer’s Address |
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Customer’s Name | Tel. |
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Please contact our customer's service center in case you are not satisfied with our A/S service.
●Nationwide A/S Call :
●Nationwide Periodical Inspection and Filter Replacement Call :
● Customer counseling Center Call : | Fax : |
☞In case any other filters or parts which are not genuine products of we are used, we is not responsible for any problems related to water quality.
Coway Co., Ltd
658
Tel :
www.coway.com
Safety Information Operating Instructions Troubleshooting Tips
Customer Service |