❑In Windows:

i.Click Start ->Settings ->Control Panel.

ii.Double-click the System icon.

iii.Click the Device Manager or Hardware tab.iv.Click the Systems devices icon.

v.In the list that appears, see if the items highlighted in Figure B-1 appear.

vi.If the items appear, remove your computer cover and locate the VIA chipset on your motherboard. (Take note of the safety precautions on page 1-6.)

The VT82C686B chipset has its model number inscribed on the chip.

If you have the VT82C686B chipset:

❑ Creative recommends that you first contact your computer

vendor or motherboard manufacturer for the latest solution.

Figure B-1: Device Manager tab.

❑Some users have solved the above problems by doing one or both of the following:

•downloading the latest VIA 4in1 drivers from http://www.viatech.com*,

•obtaining the most current BIOS for your motherboard from the manufacturer’s web site*.

*Content in these web sites is controlled by other companies. Creative bears no responsibility for information or downloads obtained from them. This information is provided only as a convenience to you.

Troubleshooting and FAQs B-6