Problems with Software DVD Player

Problems with DV driver for Windows 98 SE/ 2000/Me/XP

The 1394 DVConnect driver does not run on Windows XP.

6.Locate and select D:\Program Files\Creative\PC- DVD Encore (where D: represents your CD-ROM drive) and double-click the entry ctdvdply.

The Name box now displays the entry ctdvdply.

7.Click the OK button twice.

Changing audio configuration (for example, switching from multichannel mode to SPDIF Output mode or vice versa) while watching a DVD movie does not seem to work, even though all settings in the software DVD player and in Creative Surround Mixer are correct.

To solve this problem:

Close and restart the software DVD player.

The DV camcorder is not working properly.

The MSDV camcorder driver may not be the latest version (v4.10.2226).

To solve this problem:

1.Visit www.Microsoft.com and download the Digital Video update for the DirectX 8.0 file (dx80bda.exe).

2.Install the above file into your computer.

Note: You need to install DirectX 8.0 or 8.0a run time first.

If the problem still persists, the MSDV camcorder driver may not be fully optimized for your DV camcorder.

To solve this problem:

1.Turn on your DV camcorder.

2.Insert the Sound Blaster Audigy 2 Installation and Applications CD into your CD-ROM drive. Exit from the welcome screen.

Troubleshooting and FAQs B-12