Something wrong with your appliance
Before calling your nearest Service Office, look at this list, to find a possible solution to your problem.
My appliance will not fill or take in detergent...
★Is the machine plugged in and switched on?
★Is the socket OK? Try another appliance in the socket.
★Is the fuse in the machine plug OK? If not, replace it.
★Did you check the water supply was flowing before connecting the hoses to the appliance inlet valves? (see,‘Hot and Cold Fill Connection’).
★Are the hoses correctly connected, unkinked and the water supply taps fully turned on?
★Have you pressed the On/Off button?
★Have you closed the door firmly?
It will not pump out the water...
★Has the drain hose been installed correctly? (see,‘Connect to a Drainage System’).
★Is the hose kinked?
★If you have connected your appliance to a sink waste system ensure that you have cut out the membrane on the U bend pipe fitted to the sink and check the unit is not blocked with lint.
The door will not open...
Has the programme finished?
Your appliance has an interlocking door system which cannot be opened when a programme has been selected, the machine switched ‘ON’ and the indicator light is illuminated.
On completion of a programme the indicator light will take approximately
The door release is stuck...
Switch off the mains button, press gently on the door handle to unlock the latch, pull handle to open the door.
It’s Leaking...
★Are the fill hoses tightened correctly? Perhaps the washers are not sealing properly?
★Is the standpipe blocked?
Or is your household drain blocked?
★If you cannot clear the blockage you will need to call a plumber.
Steam is coming from the dispenser drawer...
During hot washes the machine is designed to vent steam from the dispenser drawer during hot washes.
The clothes are not dry enough...
★Did you use a short spin programme on a
★Did the water pump out? Check your waste plumbing setup.
★Was the wash load out of balance?
The programme takes a long time...
Some programmes do take a long time.
Other things which can extend programme times include:
★Low water pressure
★Low temperature of the incoming hot water
It makes a noise or vibrates during spin...
Your appliance will make some noise, especially during spin cycles. Small loads of heavy or bulky items (towels etc) can occasionally cause out of balance conditions, but the machine will usually sort itself out. If the noise is excessive you should check the following:
★Has the transit bracket been removed?
★Have you removed loose items such as
coins etc... from the pockets as these can rattle about inside the appliance drum and cause damage.
★Have you adjusted the feet to stabilise the appliance?
The dispenser drawer will not close properly...
★Is the drawer clogged with detergent?
Suds are coming from the dispenser drawer...
★Have you used the correct amount of detergent suitable for automatic washing machines?
If you have used the wrong type, flush out your appliance by selecting a rinse programme.
★Follow instructions on the detergent pack, taking into consideration load size, soiled loads and water hardness.
There is water in the fabric conditioner compartment...
★Clean dispenser drawer and compartments.
If your Machine Does Not Spin...
Your machine has detected an unbalanced load and has finished the programme without completing the spin. Do not immediately call out a service engineer. Redistribute the washed clothes by hand and reselect the appropriate spin only programme.
NOTE: If washing only one item add another to help balance the load.
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