| | STEP 8 | | Troubleshooting - More ‘Troubleshooting information and general product advice can be found on our website, visit: www.theservicecentre.co.uk/help | | | |
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| Washcare Tips: | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | Indicator Lights: | |
| ● Do not overload the machine | MY MACHINE MAKES A | MY MACHINE WILL NOT | | | | | | THE DISPENSER WILL NOT | | | |
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| | (maximum load 5.5kg). | | | | | | | | | |
| | NOISE OR VIBRATES IN A | | MY MACHINE DOES NOT | | MY MACHINE IS LEAKING | | | | The ‘Door Locked’ indicator light: |
| | In addition to reducing the | START | | | | CLOSE PROPERLY | | |
| | SPIN PROGRAMME. | | | | | |
| | quality of the wash, this may also | | | PUMP OUT WATER | | | | | | ● If the ‘Door Locked’ indicator light is flashing: |
| | damage your laundry and the | | | | | | | | | | | | | Shut the door firmly, until it clicks. |
| | | | | | | | | | | | | | The ‘Door Locked’ indicator light should now stay on. |
| | machine. | | | | | | | | | | Is the drawer clogged with | | ● If the door will not open... Check the programme has |
| ● We strongly recommend that you | Check all loose items, such as | Close the door. Choose a | | | | | | ✗ |
| | | | Are the fill hoses on correctly? | | | finished, is the ‘End’ indicator light lit? It takes about |
| | do not | wash underwired bras in | programme and then press ‘Start’ | | Has the drain hose been installed | | | detergent? | | |
| | coins, have been removed | | | | | | two minutes for the ‘Door Locked’ indicator light to |
| | this machine. Should the wires | | | correctly? Ensure it is not blocked | ✗ | If not tighten them. | | ✓ | | | go out after a programme has finished. |
| | | from the laundry. | | | | | |
| | become detached it could cause | | | | or kinked. | | Does the washer need | | | | | The door will not open until the ‘Door Locked’ |
| | damage to your clothes and the | | | | Does the ‘Door Locked’ indicator | | | replacing? | | Clean the dispenser drawer, see | | | indicator light has gone out. |
| | | | | | ✓ | | | | | | |
| | | | | | | | STEP 3:‘The Dispenser Drawer’ | | | | |
| | machine. If the washcare label | | | | light come on after 2 seconds? | | | | | | | | |
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| | states that the bra is machine | | | | | Are the drainage unit, standpipe | | | | | | | | |
| | Have | both | transit bolts been | ✓ | | ✗ | | | Check the drawer is properly | | | The ‘Run’ and ‘End’ indicator lights are |
| | washable, then we advise placing | | Is your water pressure too | | | |
| | removed from the machine? | | | or under sink connections free | | ✗ | aligned. | | |
| | it in a sealed pillow case or a | | | from blockages? | | high? | | | | both flashing... |
| | similar washbag. Remember, you | | | | | | | | | | | | |
| | | | ✓ | | | ✓ | | ✓ | | | | ● This means that the machine cannot fill. |
| | will be charged for a service call | | | | | | | | |
| | Has the polystyrene | | | | | | | | Check that the water supply is turned on and that the |
| | resulting from a detached bra | Is the machine plugged in | ✗ | Has ‘Rinse Hold’ been selected? | ✗ | Turn the main supply tap | | | | | inlet hoses are not kinked. |
| | wire. | block been | | | | | | |
| | and switched on? | The light will flash until the button | down. | | SUDS ARE COMING FROM | | | | |
| ● Do not use the machine if the | removed from | | | | | | | |
| ✓ | | is pressed again. | | | | THE DISPENSER DRAWER | | | The ‘Run’ indicator light is flashing... |
| | item to be washed does not have | underneath the | | | | | | |
| | a wash label. | Is the socket OK? Test with | | ✓ | | Is the standpipe or household | | | | | | |
| | machine? | | | | | | ● If the ‘Run’ indicator light is flashing: |
| Before washing laundry we | ✗ | | | | | |
| | | ✓ | another appliance to check. | Press the ‘Rinse Hold’ button | | drain blocked. | ✗ | | | | This means that the programme selector dial has been |
| recommend that you do the | | | | | Check the correct amount of | | | moved since the programme started. |
| | | | | | again. | | | | | | Return the dial to the original selection. |
| following: | | | | ✓ | | | | | | |
| | | | | | | ✓ | | suitable detergent has been used, | | | | |
| ● Pre-treat awkward stains with | Have you adjusted the feet to | | | | | | | | | |
| Is the fuse in the plug OK? | ✗ | See STEP 2: Installation | | | refer to manufacturer’s | | | | |
| | washable treatments. | stabilise the machine? | | You may need to call in a | | | | | |
| | Do not wash any items that have | | | | | | recommendations. | | | | |
| | | | | | | | | plumber. | | If you have used the wrong type of | | | | |
| | previously been treated with | | | | Plug the machine in and | | Clear any blockages that have | | | | | | |
| | | | | | | | detergent, select a Rinse programme | | | | |
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| | solvents. | See STEP 2: Installation | turn the socket switch on. | | been found | | | | to flush out your machine. | | | | |
| ● Close zips, fasten belts, tie strings | | | | | Is steam coming | | | | | | |
| | and close press studs to prevent | | | | | | Is the machine connected to | | | | | | | |
| | tangling. | | | | | | | from the dispenser | | | | | | |
| | | | | If possible use another socket | | a sink waste system? | | ✗ | | | | | |
| ● Empty ALL objects from pockets | | | | | | drawer? | | | | | |
| | as they may damage the clothes | | | | for the machine. | | ✓ | | | | NOT ALL OF THE DETERGENT | | | | |
| | and the machine. | | | | | | | | ✓ | | | | | |
| | | | | | | Check the blocked end of the | | | HAS BEEN FLUSHED AWAY | | | If your machine is still not working |
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| | | | | MY LAUNDRY HAS NOT | If not replace it, see STEP 1: | | under sink drainage unit has | | The machine is designed to | | | | | contact: |
| | | | | | SPUN DRY. | Electricity Supply | | been cut off. | | release steam from the dispenser | | | | Repair Service and Information Desk |
| | | | | | | | | | | | drawer during hot washes. | | Check that your water supply | | | UK 08709 066 066 |
| | | | | | | | | | | | | | taps are turned on fully. | | | Republic of Ireland 1850302 200 |
| | | | | Was a short spin programme | | | | | Check the feet have been | | ✓ | | | | |
| | | | | ✗ | | | | | Check the inlet hoses are not | | | You will be asked for the following |
| | Remember, you will be charged | used on a non-synthetic load. | | WATER COLLECTS IN THE | | | | |
| | | | levelled. | | | |
| | for a service call to rectify a | | | | | | FABRIC DISPENSER | | | kinked. | | | details: Name and Address, Post |
| | | | | MY MACHINE STOPS | | | | | | |
| | malfunction resulting from | | | | | COMPARTMENT | | | | Is your hot water pressure low? | ✗ | | Code,Telephone Number, Date of |
| | | | | BEFORE A SPIN | | | | | | Purchase, Colour and Model/Serial |
| | objects, such as coins, pens, hair | | | | | | | | | |
| | | | | | | | | | ✓ | | |
| | grips etc. falling from pockets. | There has been an | PROGRAMME. | | | | | | | | Numbers - which can be found on |
| ● Limit the size of absorbent loads | unbalanced load and the machine | | | | | | | You may need a cold fill adaptor | | | the inside of the door. |
| | ie. towels, to 3kg (7lb) to give | | could not spin. | | | | | THE PROGRAMME TAKES A | | to run your machine as cold fill | | Clear and precise details of the query |
| | good washing and rinsing results. | See ‘Automatic Features’ STEP 6. | | | Clean fabric dispenser drawer. | | | only. See ‘Installation’, STEP 2. | | | or fault. |
| | | | | LONG TIME | | | |
| ● Place small items in a wash bag. | | | | The ‘Rinse Hold’ button has | | See STEP 3:‘The Dispenser | | | | | | | |
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| ● Always follow the care label on | | | | been pressed, this will hold | | Drawer’. | | | | If you have fitted a detergent flap | | Remember, you will be charged for a |
| | items when choosing the wash | | | | | | | | |
| | Did the water pump out? | laundry in the final rinse water, | | | | | | ensure it is in the ‘UP’ position if | | service call if a problem with your |
| | programme. | | | | | | |
| | until the button is pressed | | | | Check for low temperature and | | |
| ● Wash non-colourfast items or | If not see ‘MY MACHINE DOES | | | | | using powder. See STEP 3:‘The | | | machine is caused by incorrect |
| again. | | | | low pressure of the hot and | | | |
| | really dirty laundry separately as | NOT PUMP OUT WATER’. | | | | | Dispenser Drawer’ | | | installation or misuse. |
| | | | | cold water supply. | | | |
| | they may affect other items. | | | | | | | | | | | | | |
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