IQ Mixer / Multiplexer Hardware Installation
5 Service
Your unit has very sophisticated circuitry which should only be serviced by a fully trained techni- cian. This is one reason why each unit bears the following label:
CAUTION: TO PREVENT ELECTRIC SHOCK DO NOT OPEN. NO USER SERVICEABLE PARTS IN- SIDE. REFER SERVICING TO A QUALIFIED TECHNICIAN.
5.1 International Service
Service may be obtained from an authorized Im- porter Service Center. (Contact your local Importer or our office for a list of authorized service centers.) Simply present your bill of sale as proof of purchase along with the defective unit to an authorized Ser- vice Center to obtain service. They will handle the necessary paperwork and repair.
Remember to transport your unit in the original fac- tory pack. Amcron will pay the surface shipping costs both ways for warranty service to the autho- rized service center nearest you after receiving copies of all shipping receipts. You must bear the expense of all taxes, duties, and customs fees when transporting the unit.
5.2 Crown Service
Service may be obtained in one of two ways: from an authorized Crown Service Center or from the factory. You may choose either. It is important that you have your copy of the bill of sale as your proof of purchase.
5.2.1 Service at a Crown Service Center
This method usually saves you the most time and effort. Simply present your bill of sale along with the defective unit to an authorized Crown Service Cen- ter. They will handle the necessary paperwork and repair. Remember to transport your unit in the origi- nal factory pack.
5.2.2 Crown Factory Service
To obtain factory service, fill out the Service Infor- mation Card in the back of this manual and send it along with proof of purchase and the defective unit to the Crown factory. Enclose a letter explaining the nature of the problem and what service you would like. Include your return shipping address and tele- phone number.
The unit must be shipped in the original factory pack. If you no longer have the original shipping container, contact us and we will promptly send you a replacement.
Crown will pay ground shipping costs both ways in the United States for warranty service after receiv- ing copies of all shipping receipts. Shipments should be sent UPS ground. (If the unit is under warranty, you may send it C.O.D. for the cost of the shipping.) The factory will return your serviced unit via UPS ground. Please contact our Shipping De- partment
Crown Technical Support Group
POB 1000
Elkhart, Indiana
Phone:
or:
Fax:
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