Crown Audio ce 4000 Crown Factory Service, Technical Support, CE 4000 Power Amplifier, page

CE 4000 Power Amplifier

8 Service

Crown amplifi ers are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown Technical Support to verify the need for servicing.

This unit has very sophisticated circuitry which should only be serviced by a fully trained tech- nician. This is one reason why each unit bears the following label:

CAUTION: To prevent electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to a quali- fied technician.

8.1 Worldwide Service

Service may be obtained from an authorized service center. (Contact your local Crown/ Amcron representative or our offi ce for a list of authorized service centers.) To obtain ser- vice, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle the necessary paperwork and repair.

Remember to transport your unit in the original factory pack.

8.2 US and Canada Service

Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is important that you have your copy of the bill of sale as your proof of purchase.

8.2.1Service at a US or Canada Service Center

This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an authorized service center to obtain service. They will handle the necessary paperwork and repair. Remember to transport the unit in the original factory pack. A list of authorized service centers in your area can be obtained from our Technical Support Group.

8.2.2 Factory Service

To obtain factory service, fi ll out the service information page found in the back of this manual and send it along with your proof of purchase and the defective unit to the Crown factory.

For warranty service, we will pay for ground shipping both ways in the United States. Con- tact Crown Factory Service or Technical Sup- port to obtain prepaid shipping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send copies of the shipping receipts to Crown to receive reimbursement.

Your repaired unit will be returned via UPS ground. Please contact us if other arrange- ments are required.

Factory Service Shipping Instructions:

1.Before sending a Crown product to the factory for service, fi rst call the Crown Service Department for a return authori- zation (RA) number.

2.Be sure to fi ll out the service information form that follows and enclose it with your shipment, either inside the box

or in a packing slip envelope securely attached to the outside of the shipping carton. Do not send the service informa- tion form separately.

3.To ensure the safe transportation of your unit to the factory, ship it in an original factory packing container. If you don’t have the original carton, you may obtain a product service foam-in-place ship- ping pack from the Crown Factory Ser- vice Department at the number listed

below. For non-warranty service, you may also provide your own shipping pack. Minimum recommended require- ments for materials are as follows: 275 P.S.I. burst test Double-Wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six sides of unit; securely seal the package with an adequate carton sealing tape. Do not use light boxes or “peanuts.” Damage caused by poor packing cannot be cov- ered under warranty.

4.Do not ship the unit in any kind of cabi- net (wood or metal). Ignoring this warn- ing may result in extensive damage to the unit and the cabinet. Accessories are not needed—do not send the product documentation, cables and other hard- ware.

If you have any questions, please call or write the Crown Technical Support Group.

Crown Factory Service

1718 W. Mishawaka Rd.,

Elkhart, Indiana 46517 U.S.A.

Telephone: 574-294-8200 800-342-6939 (North America, Puerto Rico, and Virgin Islands only)

Facsimile:

574-294-8301(Technical Support)

574-294-8124(Factory Service)

Internet:

http://www.crownaudio.com

page 18 Operation Manual