TROUBLESHOOTING
Problem | Possible Cause | Solution |
The UPS does not | Batteries are not fully | Recharge the battery by leaving the |
perform expected | charged. | UPS plugged in. |
runtime. |
|
|
| Battery’s capacity | Contact CyberPower Systems at |
| diminishes over time and | tech@cyberpowersystems.com |
| use. |
|
The UPS will not turn on. | The on/off switch is | Turn the UPS off. Wait 10 seconds |
| designed to prevent damage | and then turn the UPS on. |
| by rapidly turning it off and |
|
| on. |
|
|
|
|
| The unit is not connected to | The unit must be connected to a |
| an AC outlet. | 110/120v 60Hz outlet. |
|
|
|
| The battery is worn out. | Contact CyberPower Systems at |
|
| tech@cyberpowersystems.com |
|
|
|
| Mechanical problem. | Contact CyberPower Systems at |
|
| tech@cyberpowersystems.com |
|
|
|
Outlets do not provide | Circuit breaker is tripped | Turn the UPS off and unplug at least |
power to equipment | due to overload | one piece of equipment. Wait 10 |
|
| seconds, reset the circuit breaker |
|
| and then turn the UPS on. |
|
|
|
| Batteries are discharged | Allow the unit to recharge for at least |
|
| 4 hours. |
|
|
|
| Unit has been damaged by | Contact CyberPower Systems at |
| a surge or spike. | tech@cyberpowersystems.com |
|
|
|
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