D-Link DSM-320RD Contacting Technical Support

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Contacting Technical Support

Technical Support

You can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and

within Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link Technical Support through our

website, or by phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone:

(877) 453-5465

24 hours a day, seven days a week.

D-Link Technical Support over the Internet:

http://support.dlink.com

email:support@dlink.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone:

(800) 361-5265

Monday to Friday 7:30am to 12:00am EST

D-Link Technical Support over the Internet:

http://support.dlink.ca

email:support@dlink.ca

03/15/05

Contents

Main Contents Page Page Safety Information For optimum performance, please read the following information carefully. Safety Precautions WARNING! Safety (continued) Page Introduction Introduction (continued) Package Contents System Requirements Features & Benefits Hardware Overview Front Panel Rear Panel Getting Started Using the Remote Control Page Page Page Installing the D-Link Media Server Software Page Page Installing the D-Link Media Server Software The D-Link Media Server software installation has been completed! Choosing Music, Photo, and Video Files to Share Page Page Page Using the D-Link Media Server Software Accessing the Media on your PCs Using the D-Link Media Server Software Sharing Media Content in Folders Refreshing Folder Contents Page Stopping the D-Link Media Server Using the D-Link Media Server Software Using Windows Media Connect Software Configuring Windows Media Connect Page Page Using Windows Media Connect Software Audio Photo Video Playlis ts Connecting the DSM-320RD Video Connections Composite Video Connector S-Video Connector Component Connectors Connecting the DSM-320RD (continued) Audio Connections Coaxial Digital Audio Optical Digital Audio Composite Audio Connecting the DSM-320RD (continued) Network Connections RJ-45 Ethernet Connector Wireless Antenna Page Using the On-Screen Keyboard The DSM-320RD Setup Wizard Welcome Screen Personalize your MediaLounge Media Player Select the SSID Select Your Network Connection Wireless Wired Current Wireless Settings SSID Mode Encryption Key Index Current Network Settings DHCP Static Key (continued) Select a Media Server Setup is Complete Windows Connect Now Configuration Page Page Windows Connect Now Configuration Page DSM-320RD Menu Menu Basics Menu Home Music Music Quality Supported Music Formats Page Playing a Track Creating a Preset Browsing for Music Creating Music Playlists Playing a Playlist Controlling Music Playback Playing a Group of Songs Playing Individual Songs Viewing Photos while Music is Playing Shuffle and Repeat Photo Supported Photo Formats Organizing Photo Albums sunset Playing a Photo Slideshow Controlling Photo Playback Shuffle and Repeat Page Photo Viewing Effects Video Supported Video Formats Viewing a Video Video (continued) Using the Remote Control with Videos Search DVD Viewing a DVD Using the Remote Control with DVDs DVD (continued) Page Memory Card Viewing a Memory Card Supported File Types AOL Services Online Media For AOL Members: Radio@AOL For AOL Members (continued) Radio@AOL Presets AOL Services for Non-members Live365 Live365 (continued) Napster Page Napster (continued) Rhapsody Current Rhapsody Subscribers For Users New to Rhapsody Page Page Page Page Page Configuring Rhapsody for use with the DSM-320RD Configuring Rhapsody for use with the DSM-320RD (continued) Setup Network Wireless Page System DVD Audio/Video General Additional Settings Music Presets Memory Card Adjust Video Version Frequently Asked Questions Frequently Asked Questions (continued) Troubleshooting I cannot see the Setup Wizard when I turn on my DSM-320RD player for the first time. Ive updated the firmware on my DSM-320RD but all of the features do not work. Page I cant find any of my music, photos, or video. I cant hear any sound when Im playing music. Some of my MP3 and WMA files dont appear. I am not able to play certain media files. Checking the bit and sample rates of a music file. I created a playlist on my computer, but it doesnt appear on my media player. How do I reset my DSM-320RD? What version of firmware do I have? I am unable to access Rhapsody content. I am unable to access Napster content. Page Technical Specifications Technical Specifications (continued) Appendix Setting Microsoft Windows Power Options Appendix (continued) Wireless Installation Considerations Page Glossary Networking Page Music Photo Video Warranty USA Only Page Warranty (continued) USA only For detailed warranty outside the United States, please contact corresponding local D-Link office. Page Contacting Technical Support Technical Support Tech Support for customers within the United States: Tech Support for customers within Canada: