D-Link PM0599-03 owner manual Problem Symptom Probable Cause

COPYRIGHT © 2006 MERIT INDUSTRIES, INC.

TROUBLESHOOTING continued

PROBLEM		SYMPTOM		PROBABLE CAUSE
The touch	•	The application boots up,	1.	The serial cable is not seated
screen does		but the touch screen does
				completely at the monitor or at
not work.		not respond to touch.
				the CC box.
			2.	The touch screen is dead.
The touch	Nothing happens after pressing		1.	The serial cable plug is not fully
screen will not
	the calibration button.			seated at the monitor or at the
calibrate.
				CC box.
			2.	The touch screen is dead.
	The calibration program runs,		1.	The serial cable plug is not fully
	but will not respond to touch.			seated at the monitor or at the
				CC box.
			2.	The touch screen is dead.
No music from	No sound from jukebox,		1.	Volume control is turned all the
jukebox.
	although the application reports			way down.
	“Now Playing…a New Song.”		2.	Volume control is broken.
			3.	Audio cables are disconnected or
				loose from the CC box or the pre-
				amp.
			4.	The amplifier is overloaded and
				shutdown.
	No sound from jukebox and the		1.	There are no more credits
	application doesn’t appear to			available for play.
	be playing the song selected.		2.	Reject song was activated.
Machine is	Coin acceptor is taking money			CC is locked up. Power up by
locked up during
	but credits are not			pressing and releasing the ATX
normal runtime.
	accumulating and the touch			Reset Switch.
	screen is not responsive.
The bill acceptor	The bill acceptor will not accept		1.	The cash box is full.
does not work.			2.	The cash box was not re-installed
	a bill.
				on bill acceptor correctly.
			3.	There is a jammed bill in the
				device.
			4.	The plugs are not inserted
				securely at the acceptor.
			5.	The bill acceptor is defective.
	The green lights at the bill		1.	The cable is damaged at the
	acceptor lip are not flashing.			acceptor.
			2.	The bill acceptor is defective.

53 MOD BOX INSTALLATION & OWNER’S MANUAL PM0599-03