D-Link PM0599-03 owner manual Troubleshooting

COPYRIGHT © 2006 MERIT INDUSTRIES, INC.

TROUBLESHOOTING continued

PROBLEM	SYMPTOM		PROBABLE CAUSE
Location	There is no designated	1.	The inside wiring installation
Network line not	broadband line installed in		appointment was not scheduled.
installed in the	the Location.	2.	The inside wiring installation has not
Location.			occurred.
		3.	The line was not installed in the pre-
			selected location.
		4.	The line (jack) was not labeled by the
			technician.
Router does not	When the power supply is	1.	The AC power plug is not fully
work.	connected to the router,		inserted in the receptacle on the back
	nothing happens.		of the router.
		2.	The wall plug is not “hot”.
	The “Link/Act #” light, in the	1.	The Ethernet port is defective.
	front of the router, does not	2.	The jukebox is not powered on.
	light up when an Ethernet	3.	The cable is loose at the CC box in
	cable is plugged in the		the jukebox.
	respective Port.
	The WAN light does not	1.	The broadband connection is not
	light up.		plugged into the WAN port.
		2.	The cable modem or DSL modem is
			not powered on.
The “Music On	The feature has never	1.	There is no Ethernet cable connection
Demand”	been available in the		between the router and the jukebox.
feature does not	location.	2.	The Ethernet cable is not fully seated
work.			in the port on the CC box or in the
			back of the router.
		3.	The connection is loose between the
			installed line and the router.
		4.	The cable is bad.
		5.	The Internet line is down.
	The feature was available,	1.	The connection has become loose
	but is no longer available.		between the router and the jukebox.
		2.	The connection has become loose
			between the installed line (jack) and
			the router.
		3.	All the lights are ON, on the front of
			the router.
		4.	The router was shut off or lost power.
		5.	The Internet service provider (ISP) is
			down.
		6.	The AMI Entertainment® server is
			down.

PM0599-03 MOD BOX INSTALLATION & OWNER’S MANUAL 54