Before You Call for Service
Problem | May Be Caused By | What to Do | |
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Unusual noise | Improper loading | Utensils may not be secure or something small | |
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| may have dropped from the rack. Water may | |
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| cause utensils to rattle. Make sure dishware is | |
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| secure. | |
| Spray arms not rotating | Make sure that both spray arms rotate freely. Make | |
| properly | sure that items do not obstruct movement of spray | |
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| arms. If necessary, clear any obstructions. | |
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| Make sure holes in spray arms are not blocked. If | |
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| necessary, clean spray arms. See page 15. | |
| Drain pump makes whirring | Turn off water valve, disconnect power and call for | |
| sound that can be heard from | service. | |
| outside dishwasher and does |
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| not stop when main power |
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| switch is turned off |
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| Rack guides may make noise | Allow a week of use for rack guides to settle into | |
| if the dishwasher is brand new | place. | |
Water left in bottom of | Dish washing cycle not | Allow dishwasher to complete cycle. | |
dishwasher near filters, | complete |
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dishwasher will not | Obstruction in the drain hose | Check for kinked drain hose. Disconnect end of | |
drain | |||
or air gap is plugged, (lights | drain hose. Check for debris in hose or any other | ||
| on control panel may flash) | part of drain system/plumbing. NOTE: The cone- | |
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| shaped part of the hose must be at least 5/8” | |
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| (1.6 cm). | |
| Filter system clogged, (lights | Clean filter system. See page 12. | |
| on control panel may flash) |
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Water backs up in sink | Garbage disposal or sink trap | Run garbage disposal to eliminate food and | |
when dishwasher drains | full | obstructions in sink. Make sure sink drains | |
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| properly. | |
Bad odor in washing | Door seal and surrounding | See instructions for cleaning door on page 12. | |
compartment | area dirty |
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Detergent left in | Dispenser lid blocked | Detergent lid may not be opening. Check for items | |
detergent compartment |
| blocking it. | |
(Detergent compartment | Old detergent | Do not use detergent that is hard or caked inside | |
will not open) |
| box. Use only fresh detergent. Add detergent to | |
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| dishwasher just before starting it. | |
| Spray arms do not rotate | Make sure that both spray arms rotate freely. Make | |
| properly | sure that items do not obstruct movement of spray | |
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| arms. If necessary, clear any obstructions. | |
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| Make sure holes in spray arms are not blocked. If | |
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| necessary, clear holes with a pointed object and | |
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| rinse under water. | |
Dishes not dry | No rinse agent or rinse agent | Fill rinse agent dispenser. Rinse agent helps | |
| dispenser not set properly | dishes to dry faster. Check rinse agent dispenser | |
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| setting. See page 9. | |
| The normal dry cycle is | Use high dry cycle setting or open door slightly | |
| selected | once the cycle has completed. | |
| Plastic items | Certain plastic materials are difficult to dry. Plastics | |
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| may need to be towel dried. | |
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| Continued.... |
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