
Before You Call for Service
Problem Solution Guide - Cooktop
Problem | May Be Caused By | What to Do | |
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Nothing works. | Range not connected to electrical | Have an electrician connect range to properly | |
| power. | wired electrical connection. | |
| Power is off. | Turn power on at circuit breaker panel or fuse | |
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| box. Check for tripped circuit breaker or blown | |
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| fuse. | |
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| Power outage. | Contact power company. | |
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Cooktop turns on and/or | Fluids, food or cleaning solutions | Spills/cleaning solutions on control panel can | |
changes settings unexpectedly. | covering cooktop control panel. | cause unwanted control operation. Dry area with | |
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| clean cloth, reset control(s) to desired setting. | |
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| Power surge from power source. | A power surge from the power source can cause | |
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| the cooktop to shut down. Reset controls to | |
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| resume operation. | |
| No food or fluid in cooking uten- | Do not put empty cookware on cooktop. Do not | |
| sil, can cause cooktop to shut | allow pans to boil dry. | |
| down (safety feature). |
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Cooking zone (induction ele- | Utensils not centered on cooking | ||
ment) cycles on and off more | zone. |
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often than usual. |
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The bottom of the cooking | Use flat bottomed utensil. | ||
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| utensil is not flat or is convex or |
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| concave. |
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| The utensil/pan is too small in | Use a smaller cooking zone or larger utensil. | |
| diameter for the cooking zone |
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| being used. |
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| Material of utensil is poor heat | Try a different cooking utensil. | |
| conductor. |
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Utensil/cooktop vibrates or | Improper utensil used. | Make sure utensil meets requirements on page | |
buzzes. |
| 7. | |
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| Cooktop wet or greasy. | Make sure cooktop is clean and dry before use. | |
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Food/cookware does not heat. | No power. | See nothing works, above. | |
| Induction cooktops do not work unless utensil is | ||
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| magnetic. Try another type of utensil. | |
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Food takes a long time to heat. | Cookware being used is only | Try another type of utensil. | |
| slightly magnetic. |
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| Power management feature. | See page 6 for cookware placement sugges- | |
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| tions. | |
| Supply voltage too low. | Have a licensed electrician check supply voltage. | |
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Problem Solution Guide - Oven
NOTE: See Common Problems When Using Bake Mode on page 11 for problems with baking.
Problem | May Be Caused By | What to Do |
Nothing works. | Range not connected to electrical | Have an electrician connect range to properly |
| power. | wired electrical connection. |
| Power is off. | Turn power on at circuit breaker panel or fuse |
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| box. Check for tripped circuit breaker or blown |
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| fuse. |
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| Control panel locked. | Press CANCEL · SECURE key for six seconds |
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| to reactivate control panel. |
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| Power outage. | Contact power company. |
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| continued... |
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