TROUBLESHOOTING

Occasionally, a problem is minor and a service call may not be necessary- use this troubleshooting guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free Number

1-800-263-2629 for assistance.

PROBLEM

POSSIBLE CAUSE

SOLUTION

1) Unit does not work.

• No power to unit.

• Check connection of power cord at

 

 

power source.

 

• Power cord is unplugged.

• Plug in unit.

 

• Wrong voltage is being used.

• Use proper voltage.

 

 

 

2) Refrigerator running too

• Temperature control too high.

• Check/adjust settings as needed.

frequently.

• Door not closed.

• Close the door securely.

 

• Hot food inserted.

• Cool food before inserting.

 

• Doors open too long/often.

• Minimize door openings/duration.

 

• Close proximity to heat source or

• DO NOT place unit close to heat

 

direct sunlight.

sources or in direct sunlight.

 

 

 

3) Internal Temperature too

• Temperature control too low.

• Check/adjust settings as needed.

cold.

 

 

 

 

 

4) Internal Temperature not

• No power to unit.

• Check connection of power cord at

cold enough.

 

power source.

 

• Power cord is unplugged.

• Plug in unit.

 

• Wrong voltage is being used.

• Use proper voltage.

 

• Temperature control too low.

• Check/adjust settings as needed.

 

• Hot food inserted.

• Cool food before inserting.

 

• Doors open too long/often.

• Minimize door openings/duration.

 

• Air flow obstruction.

• Allow room for air to circulate around

 

 

the unit.

 

• Close proximity to heat source or

• DO NOT place unit close to heat

 

direct sunlight.

sources or in direct sunlight.

 

 

 

5) Freezer not cold enough.

• Temperature control too high.

• Check/adjust settings as needed.

 

• Door not closed.

• Close door securely.

 

• Hot food inserted.

• Cool food before insterting.

 

• Doors open too long/often.

• Minimize door openings/duration.

 

• Wrong voltage is being used.

• Use proper voltage.

 

 

 

6) Light will not work.

• No power to unit.

• Check connection of power cord to

 

 

power source.

 

• Power cord is unplugged.

• Plug in unit.

 

• Bulb is loose/needs replacing.

• Tighten or replace bulb.

 

• Door switch is stuck.

• Check the switch for obstructions,

 

 

clean if necessary.

 

 

 

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Danby DFF311WDD manual Troubleshooting, Problem Possible Cause Solution