Danby DR399BLSGLP installation instructions Troubleshooting, Problem Possible Cause Solution

TROUBLESHOOTING

Before you call for service, review this list of troubleshooting solutions. If none of the below suggestions rectify the problem, contact the Danby customer service department TOLL FREE: 1-800-26-

PROBLEM	POSSIBLE CAUSE	SOLUTION
1) Surface burners do	• Surface Control knob has not been	• Push in and turn the Surface Control
	completely turned.	knob until burner ignites and then turn
not light	• Burner ports are clogged.	control knob to desired flame size.
	• Range power cord is disconnected from	• With the burner off, use a small-gauge
	outlet.	wire or needle to clean ports.
	• Electrical power outage.	• Be sure cord is securely plugged into
		the outlet.
		• Burners can be lit manually. Check
		house lights to be sure. Call your local
		electric company for service.
	• Burner ports are clogged.	• With the burner off, use a small-gauge
2) Surface burner	• Moisture is present after cleaning.	wire or needle to clean ports.
flame burns half way		• Lightly fan the flame and allow burner
around		to operate until flame is full. Dry the
		burners thoroughly.
3) Surface burner	• Dust particles in main line.	• Allow the burner to operate a few
	• In coastal areas, a slightly orange flame	minutes until flame turns blue.
flame is orange
	is unavoidable due to salt air.	• This is normal; no action necessary.
4) Poor baking results.	• Many factors affect baking results.	• Make sure the proper rack position is
	• Be sure regulator gas valve is “ON”.	used. Center food in the oven and space
		pans to allow air to circulate. Allow the
		oven to preheat to the set temperature
		before placing food in the oven. Try
		adjusting the recipes recommended temp.
		or baking time.
		• See Installation Instructions.
	• Your oven will most likely smoke after	• This is normal, especially for high oven
5) Flames inside oven	a spillover has occurred.	temperatures, pie spillovers or large
or smoking from vent		amounts of grease on oven bottom. Wipe
		up excessive spillovers immediately.
	• Meat too close to the broil burner.	• Reposition the rack to provide more
6) Oven smokes	• Meat not properly prepared.	clearance between the meat and the broiler.
excessively during	• Broiler drawer needs to be cleaned.	• Remove excess fat from meat. Slash
broiling	• Broiler drawer is open.	remaining fatty edges to prevent curling,
		but do not cut into the lean.
		• Excessive smoking is caused by a build up
		of grease or food spatters. If the broiler is
		used often, clean on a regular basis.
		• Broiler door should be closed when
		broiling.
	• The door is out of position.	• Because the oven door is removable, it
7) Oven door is		can become out of position during
crooked		installation. To straighten the door, see
		“Care and Cleaning” in this manual.
8) Oven light does not	• Replace or tighten bulb.	• See “Care and Cleaning” in this manual.
work	• Switch operating light is broken.	• Call for Service.

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