Troubleshooting

RF Connectivity Troubleshooting

START

Gather facts:

Terminal type

AP & RF card brand (ensure latest version of firmware installed)

Host type

Software type

Software version (ensure latest version is installed)

Frequency and duration of issue

Does the terminal

NO

Does the terminal

YES

respond to a PING

 

display an error during the

 

 

 

 

 

command from

 

boot process?

 

 

a PC?

 

 

 

 

Contact Tech Support.

YES

NO

 

 

 

 

 

 

NO

 

Potential Problems:

 

 

 

Does the terminal

 

Security Issue – Check

 

 

 

associate with the AP

 

 

 

SSID, WEP, LEAP settings

 

 

 

 

 

 

 

 

 

 

 

Range Issue

 

 

 

?

 

 

 

 

 

 

 

 

 

 

 

Potential Problems:

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ping terminal from

 

 

Can you ping the

NO

 

Potential Problems:

host or use tracert to

 

 

 

 

 

 

 

 

IP Address Issue

determine the location

YES

terminal from the AP

 

 

 

 

 

 

Check security settings

of the breakdown in

?

 

 

 

communication.

 

 

 

 

 

 

 

 

 

Does the terminal

NO

connect to the host

 

 

 

 

?

 

 

Can you ping the

NO

host from a PC on same

 

 

 

 

subnet?

 

 

Potential Problems:

Host unavailable

YES

RF connectivity obtained. See your software manual for further information or contact Datalogic Mobile technical support.

YES

Potential Problems:

IP address issue (duplicate address on terminal). Turn off the terminal and attempt PING again

Run tracert command to determine location of breakdown of connectivity.

(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the trace route command, go to the command prompt on the PC and type tracert.)

Quick Reference Guide

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Datalogic Scanning NWGQ7 2Z78 manual RF Connectivity Troubleshooting, Start

NWGQ7 2Z78 specifications

The Datalogic Scanning NWGQ7 2Z78 is an innovative imaging scanner designed to meet the diverse scanning needs of various industries such as retail, logistics, and manufacturing. This device stands out with its impressive feature set and advanced technologies that streamline operations and enhance productivity.

One of the key features of the NWGQ7 2Z78 is its high-performance scanning capabilities. It utilizes a state-of-the-art 2D imaging technology that enables quick and accurate scanning of barcodes, including damaged or poorly printed codes, in both 1D and 2D formats. This versatility allows businesses to operate efficiently, as the scanner can handle a wide range of barcode applications.

The NWGQ7 is also designed for ease of use. Its ergonomic design ensures user comfort during extended scanning sessions, reducing fatigue and increasing operational efficiency. The lightweight construction and compact form factor make it easy to handle, while the intuitive interface allows for quick training of staff, ensuring minimal downtime during onboarding.

In terms of connectivity, the NWGQ7 2Z78 is equipped with multiple options, including USB, RS232, and keyboard wedge interfaces. This adaptability ensures compatibility with various systems and setups, whether in a fixed station or mobile use case. Additionally, the scanner supports batch mode operation, enabling users to collect data without immediate connectivity to a host system, further enhancing flexibility.

Another notable characteristic of the NWGQ7 is its robust build quality, featuring IP54 sealing which protects it from dust and moisture. This durability is essential for the often harsh working environments of warehouses and retail settings, ensuring that the scanner remains operational under challenging conditions.

The NWGQ7 2Z78 also integrates advanced imaging technology, such as Datalogic's decode algorithms, which provide rapid and accurate data capture. This technology minimizes errors and enhances speed, essential for environments where efficiency is paramount. Furthermore, it supports the capture of additional information like images and signatures, expanding the scope of data collection for businesses.

In summary, the Datalogic Scanning NWGQ7 2Z78 emerges as a versatile and reliable scanning solution, combining high-speed performance with durability and user-friendly features. Its advanced technologies and robust design make it an excellent option for businesses seeking improved operational efficiency in their scanning processes.