| If experiencing this problem… | Try this solution… |
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| Labels and ribbon advance normally, | Examine the used ribbon for an image and proceed |
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| but no image is printed: | accordingly: |
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| If there is an image on the used ribbon: |
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| Verify that the ribbon was properly loaded. The inked side |
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| of the ribbon must face the media. (To verify the inked side, |
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| press the adhesive backing of a label against the ribbon |
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| surface. Ink will only lift from the coated side of the ribbon.) |
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| Clean the printhead (see the Operator’s Manual). Then flip |
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| the roll of ribbon on the Supply Hub; see the Loading |
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| Diagrams on the printer’s cover or in the Operator’s |
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| Manual. |
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| If there is no image on the used ribbon: |
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| The Heat setting may be too low. Make an adjustment in |
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| your software program or through the printer’s menu |
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| system. (Note that the same functional commands from the |
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| host computer may override the menu settings; see the |
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| Operator’s Manual for details.) |
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The media and ribbon combination may be incorrect; see Selecting Media and Ribbon, below.
If you have questions, or if problems persist, contact
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