dbx Pro 386 user manual Service Contact Info, Warranty, Introduction, User Manual

386 Introduction

0.2 Service Contact Info

If you require technical support, contact dbx Customer Service. Be prepared to accurately describe the problem. Know the serial number of your unit - this is printed on a sticker attached to the rear panel. If you have not already taken the time to fill out your warranty registration card and send it in, please do so now.

Before you return a product to the factory for service, we recommend you refer to the manu- al. Make sure you have correctly followed installation steps and operation procedures. If you are still unable to solve a problem, contact our Customer Service Department at (801) 568-7660 for consultation. If you need to return a product to the factory for service, you MUST contact Customer Service to obtain a Return Authorization Number.

No returned products will be accepted at the factory without a Return Authorization Number.

Please refer to the warranty below, which extends to the first end-user. After expiration of the warranty, a reasonable charge will be made for parts, labor, and packing if you choose to use the factory service facility. In all cases, you are responsible for transportation charges to the fac- tory. dbx will pay return shipping if the unit is still under warranty.

Use the original packing material if it is available. Mark the package with the name of the ship- per and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package prop- erly. Ship prepaid, not collect. Do not ship parcel post.

0.3 Warranty

This warranty is valid only for the original purchaser and only in the United States.

1). The warranty registration card that accompanies this product must be mailed within 30 days after purchase date to validate this warranty. Proof-of-purchase is considered to be the bur- den of the consumer.

2). dbx warrants this product, when bought and used solely within the U.S., to be free from defects in materials and workmanship under normal use and service.

3). dbx liability under this warranty is limited to repairing or, at our discretion, replacing defec- tive materials that show evidence of defect, provided the product is returned to dbx WITH RETURN AUTHORIZATION from the factory, where all parts and labor will be covered up to a period of two years. A Return Authorization number must be obtained from dbx by telephone. The company shall not be liable for any consequential damage as a result of the product's use in any circuit or assembly.

4). dbx reserves the right to make changes in design or make additions to or improvements upon this product without incurring any obligation to install the same additions or improvements on products previously manufactured.

5). The foregoing is in lieu of all other warranties, expressed or implied, and dbx neither assumes nor authorizes any person to assume on its behalf any obligation or liability in con- nection with the sale of this product. In no event shall dbx or its dealers be liable for spe- cial or consequential damages or from any delay in the performance of this warranty due to causes beyond their control.

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386 User Manual ii