7 | Troubleshooting |
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Problem | Reason | Solution | ||
Programme cannot be started or | Washing machine has switched to self protection | To cancel the programme, turn the Programme |
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selected. | mode due to a supply problem (line voltage, water | Selection knob to select another programme. |
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| pressure, etc.). | Previous programme will be cancelled. (See |
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| “Canceling the programme”) |
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Water in the machine. | Some water might have remained in the machine due | This is not a failure; water is not harmful to the |
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| to the quality control processes in the machine ion. | machine. |
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Machine does not fill with water. | Tap is turned off. | Turn on the taps. |
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| Water inlet hose is bent. | Flatten the hose. |
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| Water inlet filter is clogged. | Clean the filter. |
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| Loading door may be open. | Close the door. |
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Machine does not drain water. | Water drain hose might be clogged or twisted. | Clean or flatten the hose. |
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| Pump filter is clogged. | Clean the pump filter. |
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Machine vibrates or makes noise. | Machine might be standing unbalanced. | Adjust the feet to level the machine. |
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| A hard substance might have entered into the pump | Clean the pump filter. |
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| filter. |
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| Transportation safety bolts are not removed. | Remove the transportation safety bolts. |
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| Laundry quantity in the machine might be too little. | Add more laundry to the machine. |
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| Machine might be overloaded with laundry. | Take out some of the laundry from the machine |
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| or distribute the load by hand to balance it |
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| homogenously in the machine. |
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| Machine might be leaning on a rigid item. | Make sure that the machine is not leaning on |
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| anything. |
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There is water leaking from the | Water drain hose might be clogged or twisted. | Clean or flatten the hose. |
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bottom of the washing machine. |
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Pump filter is clogged. | Clean the pump filter. |
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Machine stopped shortly after the | Machine might have stopped temporarily due to low | It will resume running when the voltage restores to |
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programme started. | voltage. | the normal level. |
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Machine directly discharges the | Draining hose might not be at adequate height. | Connect the water draining hose as described in |
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water it takes in. |
| the operation manual. |
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No water can be seen in the | The water level is not visible from outside of the | This is not a failure. |
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machine during washing. | washing machine. |
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Loading door cannot be opened. | Door lock is activated because of the water level in | Drain the water by running the Pump or Spin |
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| the machine. | programme. |
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| Machine is heating up the water or it is at the spinning | Wait until the programme completes. |
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| cycle. |
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| Child lock is engaged. Door lock will be deactivated | Wait for a couple of minutes for deactivation of |
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| a couple of minutes after the programme has come | the door lock. |
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| to an end. |
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Washing takes longer time than | Water pressure is low. | Machine waits until taking in adequate amount |
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specified in the manual.(*) |
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| the decreased amount of water. Therefore, the |
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| washing time extends. |
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| Voltage might be low. | Washing time is prolonged to avoid poor washing |
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| results when the supply voltage is low. |
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| Input temperature of water might be low. | Required time to heat up the water extends in cold |
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| seasons. Also, washing time can be lengthened to |
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| avoid poor washing results. |
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| Number of rinses and/or amount of rinse water might | Machine increases the amount of rinse water |
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| have increased. | when good rinsing is needed and adds an extra |
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| rinsing step if necessary. |
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| Excessive foam might have occurred and automatic | Use recommended amount of detergent. |
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| foam absorption system might have been activated |
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| due to too much detergent usage. |
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Programme time does not | Timer may stop during water intake. | Timer indicator will not countdown until the |
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countdown. (On models with |
| machine takes in adequate amount of water. The |
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display) (*) |
| machine will wait until there is sufficient amount |
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| of water to avoid poor washing results due to lack |
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| of water. Timer indicator will resume countdown |
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| after this. |
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| Timer may stop during heating step. | Timer indicator will not countdown until the |
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| machine reaches the selected temperature. |
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| Timer may stop during spinning step. | Automatic unbalanced load detection system |
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| might be activated due to the unbalanced |
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| distribution of the laundry in the drum. |
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20 / EN | Washing Machine / User’s Manual |
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