AT&T 999-507-144 system manual Troubleshooting Procedures, Symptom You cant pIace outside calls

Troubleshooting Procedures

As with any piece of equipment, there are times when some of your MERLIN® Plus Communication System parts may not be working properly. Rather than call someone immediately, you can often determine the cause of the problem yourself. Simply follow the step-by-step procedures outlined in this section. Then, with the problem identified, you can either correct the problem yourself or know from the chart who can help you correct it. If you're having trouble with your MERLIN Plus system, locate the symptom on the next few pages and perform the recommended action to isolate and correct the problem. The symptoms and possible causes are listed on the contents page of this section.

If you are unable to identify a problem, perform the General Test found on the last page of this section before calling your equipment supplier for assistance.

SYMPTOM: You can't pIace outside calls.

Possible Cause 1: Faulty accessory connected to voice terminal.

	Do This	I f	Then
Disconnect the accessory		The trouble no longer	Do not reconnect the faulty
from	the malfunctioning	occurs	accessory. Contact your
voice	terminal.		equipment supplier to
			replace it.
		The trouble still occurs	Reconnect accessory and go
			to Possible Cause 2.

Possible Cause 2: System incorrectly set to Touch-Tone or rotary (pulse) service.

	Do This		I f	Then
Check	the	instructions in	The system is set to Touch-	Set the system to rotary
Section	3,	"Administering	Tone and you have rotary	(pulse). Doing so may not
the System," to determine			(pulse) service	solve this particular
whether your system is set				problem, but will allow you
for Touch-Tone or rotary				to move on to Possible
(pulse) service.				cause 3.
			The system is set to rotary	Set the system to Touch-
			and you have Touch-Tone	Tone.
			service
			The system is set correctly	Go to Possible Cause 3.

Troubleshooting Procedures 7-1