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AT&T 999-507-144 system manual Troubleshooting the System

Models: 999-507-144

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Troubleshooting Install Drawings and Diagrams Dial Signals Confirmation and Error Signals Administering the System Environment Grounding/Wiring Warranty System Configuration Form System Reset

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Section 7: Troubleshooting the System

Page 178 Page 180

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AT&T 999-507-144 system manual Troubleshooting the System

Page 178 Page 180

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Contents

Merlin PIus Now Welcome To Order Copies of this Manual Contents Introduction Whats in This Manual Users Card Merlin Plus System Training Manual How to Use This Manual Button Merlin Plus Communications SystemControl Unit Voice Terminals Button Button Hfai Button Deluxe Button BIS Planning the System Introduction Dial Signals Long Distance Dialing Voice Terminals System Configuration Form Paging Groups IntercomIntercoms 11 through System Configuration Form Outside Telephone Lines Name and Intercom Number Line Assignments Form Original Line Assignments Customized Line Assignments Customized Line Assignments Assignments Original Line Immediate Ring Delayed Ring No Ring Outward Restricted Toll Restriction Call Restrictions and Allowed Lists Directory Allowed Lists Named Allowed Lists Allowed Lists Created Telephone Numbers Restriction Override System Speed Dial Directory Marked Telephone Numbers Account Numbers Call Report System Speed Dial Directory Control Unit Jack Telephone Number Line Type Dial Signals Long Distance DialingNumber Name Location Lines Telephone Number Line Type AutomaticLine O m Line Selection Name Sequence List Number Allowed Lists List Number E m System Speed Dial Directory Administering the System I T I AL Administration Ongoing Administration Components Administration PreviewPlanning Forms KEY System Administrator/Attendant Console 34-Button Administrator/Attendant Console 10-Button Administrator/Attendant Console Button Labels Entering Administration Mode Administration Mode Centralized Programming Leaving Administration ModeEntering Administration Mode Leaving Administration Mode Copy Centralized Programming P y Confirmation and Error SignalsConfirmation Signal Error Signal Touch Administer Systemwide Line Assignments Basic AdministrationDial Signals Reversing the Procedure Touch Drop to remove all voice terminals from the group Keep the Original Line Assignments Customized Line Assignments Order in which the system assigns lines to buttons Customize Line Assignments Assign BUTTON-FREE Line Operation Assign Call Restrictions to Voice Terminals Administer Allowed ListsSystemwide Options 18Section 3 Administering the System Date and Time Administer the Call Report OptionAssign or Remove Allowed Lists Control Unit Jack Minimum Length Reported Calls Assign Codes to Telephone Numbers Type of Calls Reported 22Section 3 Administering the System Assign Codes to Account Numbers Using The Attendant Console Attendant Console Overview 34-button deluxe voice terminal 10-button Hfai voice terminal Transferring Calls with One-Touch Transfer Handling CallsTransferring Calls by Dialing the Intercom Number Touch Transfer Screening Calls Touch Intercom Using the Loudspeaker page and Group page FeaturesTouch Loudspeaker Touch Send Message Using the Send Message Feature Selecting Ringing Options Using Night Service Using the Headset Reference Overview Merlin Plus System Features Account Number Entry Abbreviated Ringing Administer Considerations Administration Touch Account Number Enter again Programming HOW to USELabel the button Account Number Enter Allowed Lists Information Administer Auto Answer-All Description Considerations Administration Programming Label the button Auto Answer-Intercom Auto Answer-IntercomTouch Auto Answer-All Touch Auto Answer-All again Touch Auto Answer-Intercom again Auto IntercomTouch Auto Answer-Intercom Automatic Line Selection Administration Programming HOW to USE Auxiliary Lines Considerations Administration Programming HOW to USE Considerations Administration Description Considerations Bridging Button-Free Line Operation 18Section 5 Reference Call Pickup Voice terminal in the system Call Report Date and the Time. To set todays date Dial *82 Call Restriction Green light off Outward restricted intercom calls only PROGRAMMINGNone Centralized ProgrammingTouch Conference Conference Copy Programmingn o n e Customized Line Assignment Assignments from one voice terminal to another. See Copy Touch Do Not Disturb again Do Not DisturbTouch Do Not Disturb Group Listening O p Dial *71 for group 1 or *72 for group Group To program a Group Page button for your voice terminal Hands-Free Answer on Intercom ADMINISTRATIONNone PROGRAMMINGNone Touch HFAI/Mic Hold Hold Retrieve Touch Retrieve Call Description Considerations AdministrationIntercom Intercom Preference Last Number Redial Lights Line Status Lights Line Request Loudspeaker Line Select To program a Loudspeaker Page button for your voice terminal S C R I P T I on Considerations Administration Programming Manual Signaling Touch Message MessageTouch Intercom Touch Speaker Monitor-on-Hold Night Service One-Touch Dialing On-Hook Dialing Outside Auto Dial Administration Programming Personal Lines Personal Speed Dial Transfer Privacy Personalized Ringing Privacy on Lines a and E Program Recall Label the button Ring Option Override Ring Option OverrideTouch Recall Touch Ring Option Override Ringing Line Preference Ringing Options Saved Number Redial Administration None 62Section 5 Reference Send Message Speaker Considerations Administration Programming HOW to USE Pause Special Characters in Dialing Sequences Stop Switchhook Flash Touch-Tone Enable System Feature Report System Feature Report feature can be accessed only from Touch Administer Dial *60 System Reset System Speed Dial Considerations Administration 74Section 5 Reference Or program a button Toll Prefix Setting Feedback Sound TonesMeaning Touch-Tone or Rotary Setting Dial *38 Touch Touch-Tone Enable Touch-Tone EnableLabel the button Touch-Tone Enable Transfer Yes? Transfer Return Interval Voice Announcement Enable/Disable Slide the T/P switch to the center position None Basic Telephones Accessory EquipmentDrawings and Diagrams A basic telephone connected to an Opti Assign lines to the basic telephone Telephone Basic Telephone and Modem Interface Basic Telephone and Modem Interface Administration HOW to USE Data Collector and Printer General Purpose Adapter Allows you to handle calls more easily Originating a Call Using an Automatic Answering DeviceHeadset and Headset Adapter Loudspeaker Paging System Paging Jack on the Merlin Plus system Control Unit Music-on-Hold and Background Music Dial one of the following codes to set the volume you prefer Off-Premises Telephone Interface Considerations Administration HOW to USE Supplemental Alert Adapter 101 Quick Reference Guides Administration Procedure Do This Quick Reference Guide to System Administration Customize line assignments to a telephone List Touch Administer. The console beeps twice Set the background music volume Records Administration Code Other Numbers Feature Quick Reference Guide to Administration Codes 8Section 6 Quick Reference Guides Placing Calls Quick Reference Guide to Voice Terminal Features CALL-HANDLING Reports Privacy Quick Reference Guide to Programming Codes Programming Codes Other Numbers Feature Troubleshooting the System Symptom You cant pIace outside calls Troubleshooting Procedures Do This Then Symptom You cant place outside calls Possible Cause 6 Faulty telephone company wiring Possible Cause 1 Volume Control Switch Symptom a voice terminal doesnt ring Unit Possible Cause 1 Control Connections Possible Cause 3 Cable Possible Cause 2 Switch-controlled Symptom a voice terminal rings constantly Possible Cause 4 a module is loose Possible Cause 3 Faulty power outlet Do This Then Step Symptom Programmed voice terminal feature doesnt work General Test Possible Cause 1 The control unit may need to be reset Installation Environment Grounding/Wiring Merlin Plus System InstallationIntroduction Installation Requirements Typical Merlin Plus System Grounding Plan Unit Mounting the Control Voice Terminal Wiring Connecting the Control Unit CO Line Wiring Ppec RJ21 NI Typical Merlin Plus System Wiring Installation D2R Interference Information Notice AS593M-13529-KF-E FCC Registration and Repair Information Index Index 2Index Index 4Index Index 6Index Warranty 999-507-144

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