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999-507-144 system manual Troubleshooting the System
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999-507-144
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Troubleshooting
Install
Drawings and Diagrams
Warranty
System Configuration Form
Environment Grounding/Wiring
System Reset
Reversing the Procedure
Confirmation and Error Signals
Manual Signaling
Page 179
Image 179
Section 7: Troubleshooting the System
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Contents
Merlin PIus
Now
Welcome
To Order Copies of this Manual
Contents
Introduction
Whats in This Manual
Users Card Merlin Plus System Training Manual
How to Use This Manual
Button
Merlin Plus Communications System
Control Unit
Voice Terminals
Button Button Hfai Button Deluxe Button BIS
Planning the System
Introduction
Dial Signals Long Distance Dialing Voice Terminals
System Configuration Form
Paging Groups
Intercom
Intercoms 11 through
System Configuration Form
Outside Telephone Lines Name and Intercom Number
Line Assignments Form
Original Line Assignments
Customized Line Assignments
Customized Line Assignments
Assignments
Original Line
Immediate Ring Delayed Ring No Ring
Outward Restricted Toll Restriction
Call Restrictions and Allowed Lists Directory
Allowed Lists Named
Allowed Lists
Allowed Lists Created
Telephone Numbers Restriction Override
System Speed Dial Directory
Marked Telephone Numbers Account Numbers
Call Report
System Speed Dial Directory
Control Unit Jack Telephone Number Line Type
Dial Signals Long Distance Dialing
Number Name Location
Lines Telephone Number Line Type
Automatic
Line
O m Line Selection Name Sequence
List Number
Allowed Lists
List Number E m
System Speed Dial Directory
Administering the System
I T I AL Administration Ongoing Administration
Components
Administration Preview
Planning Forms
KEY System
Administrator/Attendant Console
34-Button Administrator/Attendant Console
10-Button Administrator/Attendant Console
Button Labels Entering Administration Mode
Administration Mode
Centralized Programming
Leaving Administration Mode
Entering Administration Mode
Leaving Administration Mode
Copy
Centralized Programming
P y
Confirmation and Error Signals
Confirmation Signal Error Signal
Touch Administer
Systemwide Line Assignments
Basic Administration
Dial Signals
Reversing the Procedure
Touch Drop to remove all voice terminals from the group
Keep the Original Line Assignments
Customized Line Assignments
Order in which the system assigns lines to buttons
Customize Line Assignments
Assign BUTTON-FREE Line Operation
Assign Call Restrictions to Voice Terminals
Administer Allowed Lists
Systemwide Options
18Section 3 Administering the System
Date and Time
Administer the Call Report Option
Assign or Remove Allowed Lists
Control Unit Jack Minimum Length Reported Calls
Assign Codes to Telephone Numbers
Type of Calls Reported
22Section 3 Administering the System
Assign Codes to Account Numbers
Using The Attendant Console
Attendant Console
Overview
34-button deluxe voice terminal
10-button Hfai voice terminal
Transferring Calls with One-Touch Transfer
Handling Calls
Transferring Calls by Dialing the Intercom Number
Touch Transfer
Screening Calls
Touch Intercom
Using the Loudspeaker page and Group page Features
Touch Loudspeaker
Touch Send Message
Using the Send Message Feature
Selecting Ringing Options
Using Night Service Using the Headset
Reference
Overview
Merlin Plus System Features
Account Number Entry
Abbreviated Ringing
Administer
Considerations Administration
Touch Account Number Enter again
Programming HOW to USE
Label the button Account Number Enter
Allowed Lists
Information
Administer
Auto Answer-All
Description Considerations Administration Programming
Label the button Auto Answer-Intercom
Auto Answer-Intercom
Touch Auto Answer-All
Touch Auto Answer-All again
Touch Auto Answer-Intercom again
Auto Intercom
Touch Auto Answer-Intercom
Automatic Line Selection
Administration Programming HOW to USE
Auxiliary Lines
Considerations Administration Programming HOW to USE
Considerations Administration
Description Considerations
Bridging
Button-Free Line Operation
18Section 5 Reference
Call Pickup
Voice terminal in the system
Call Report
Date and the Time. To set todays date
Dial *82
Call Restriction
Green light off Outward restricted intercom calls only
PROGRAMMINGNone
Centralized Programming
Touch Conference
Conference
Copy
Programmingn o n e
Customized Line Assignment
Assignments from one voice terminal to another. See Copy
Touch Do Not Disturb again
Do Not Disturb
Touch Do Not Disturb
Group Listening
O p
Dial *71 for group 1 or *72 for group
Group
To program a Group Page button for your voice terminal
Hands-Free Answer on Intercom
ADMINISTRATIONNone PROGRAMMINGNone
Touch HFAI/Mic
Hold
Hold Retrieve
Touch Retrieve Call
Description Considerations Administration
Intercom
Intercom Preference
Last Number Redial
Lights Line Status
Lights
Line Request
Loudspeaker
Line Select
To program a Loudspeaker Page button for your voice terminal
S C R I P T I on Considerations Administration Programming
Manual Signaling
Touch Message
Message
Touch Intercom Touch Speaker
Monitor-on-Hold
Night Service
One-Touch Dialing
On-Hook Dialing
Outside Auto Dial
Administration Programming
Personal Lines
Personal Speed Dial
Transfer
Privacy
Personalized Ringing
Privacy on Lines a and E
Program
Recall
Label the button Ring Option Override
Ring Option Override
Touch Recall
Touch Ring Option Override
Ringing Line Preference
Ringing Options
Saved Number Redial
Administration None
62Section 5 Reference
Send Message
Speaker
Considerations Administration Programming HOW to USE
Pause
Special Characters in Dialing Sequences
Stop Switchhook Flash Touch-Tone Enable
System Feature Report
System Feature Report feature can be accessed only from
Touch Administer
Dial *60
System Reset
System Speed Dial
Considerations Administration
74Section 5 Reference
Or program a button
Toll Prefix Setting
Feedback Sound
Tones
Meaning
Touch-Tone or Rotary Setting
Dial *38
Touch Touch-Tone Enable
Touch-Tone Enable
Label the button Touch-Tone Enable
Transfer
Yes?
Transfer Return Interval
Voice Announcement Enable/Disable
Slide the T/P switch to the center position None
Basic Telephones
Accessory Equipment
Drawings and Diagrams
A basic telephone connected to an Opti
Assign lines to the basic telephone
Telephone
Basic Telephone and Modem Interface
Basic Telephone and Modem Interface
Administration HOW to USE
Data Collector and Printer
General Purpose Adapter
Allows you to handle calls more easily
Originating a Call Using an Automatic Answering Device
Headset and Headset Adapter
Loudspeaker Paging System
Paging Jack on the Merlin Plus system Control Unit
Music-on-Hold and Background Music
Dial one of the following codes to set the volume you prefer
Off-Premises Telephone Interface
Considerations Administration HOW to USE
Supplemental Alert Adapter
101
Quick Reference Guides
Administration Procedure Do This
Quick Reference Guide to System Administration
Customize line assignments to a telephone
List
Touch Administer. The console beeps twice
Set the background music volume
Records
Administration Code Other Numbers Feature
Quick Reference Guide to Administration Codes
8Section 6 Quick Reference Guides
Placing Calls
Quick Reference Guide to Voice Terminal Features
CALL-HANDLING Reports
Privacy
Quick Reference Guide to Programming Codes
Programming Codes Other Numbers Feature
Troubleshooting the System
Symptom You cant pIace outside calls
Troubleshooting Procedures
Do This Then
Symptom You cant place outside calls
Possible Cause 6 Faulty telephone company wiring
Possible Cause 1 Volume Control Switch
Symptom a voice terminal doesnt ring
Unit
Possible Cause 1 Control
Connections
Possible Cause 3 Cable
Possible Cause 2 Switch-controlled
Symptom a voice terminal rings constantly
Possible Cause 4 a module is loose
Possible Cause 3 Faulty power outlet
Do This Then Step
Symptom Programmed voice terminal feature doesnt work
General Test
Possible Cause 1 The control unit may need to be reset
Installation
Environment Grounding/Wiring
Merlin Plus System Installation
Introduction Installation Requirements
Typical Merlin Plus System Grounding Plan
Unit
Mounting the Control
Voice Terminal Wiring
Connecting the Control Unit
CO Line Wiring
Ppec
RJ21 NI
Typical Merlin Plus System Wiring Installation
D2R
Interference Information Notice
AS593M-13529-KF-E
FCC Registration and Repair Information
Index
Index
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Index
4Index
Index
6Index
Warranty
999-507-144
