AT&T 999-507-144 system manual Call Report, Description

Call Report

	NOTE: This feature is used with a MERLIN Plus system data collector and
	an AT&T 475 printer or its equivalent.
DESCRIPTION	The Call Report feature, often called Station Message Detail Recording
	(SMDR), enables a business to keep records of incoming and outgoing calls.
	The information in a printed call report gives details about outgoing and
	incoming calls: the date and time of each cdl, its duration, the line and voice
	terminal on which the call was made or received, and the dialed numbers of
	the outgoing call. Call reports are printed automatically as calls go out or
	come in. This information helps a business build records of its telephone
	traffic patterns and identify abuses in voice terminal privileges.
	If an account code is entered when the call is made, the call report prints that
	information for you. Account codes are helpful in billing customers and
	different departments of the company for telephone calls that should be
	charged to them. (See "Account Number Entry.") The data collector and
	the printer can also print a System Feature Report, a list of the features that
	have been administered to the system. (See "System Feature Report.")
CONSIDERATIONS	The Call Report features can only be used at the administrator/attendant
	console.
	When the system administrator administers the system for the Call Report
	feature, he or she can set certain options for the feature.
	●	The administrator should set the initial time and date, so that these
		details appear correctly on the call report.
	●	The system is set to have the data collector and the printer connected
		to voice terminal jack 19. However, if the administrator is using a 34-
		button deluxe voice terminal for administration, he or she can connect
		the printer to any other voice terminal jack in the system, except jack
		10.
	●	The administrator can select the type of calls that appear on the call
		report. The system is factory-set to have no calls reported. However,
		the administrator can set the system for reporting outgoing and
		incoming calls, or for reporting only outgoing calls.
	●	The system is set to record outgoing calls that last at least 1 minute.
		However, the system administrator can change that setting for a longer
		(up to nine minutes) or shorter (as little as 10 seconds) minimum
		duration.
	●	The administrator can also specify which System Speed Dial codes are
		printed on call reports, and which ones will be private.

The entries on a call report are preceded by a "C."

MERLIN Plus System Features 5-21