SYMPTOM: You can't place outside calls (continued).

Possible Cause 3: Call Restriction feature activated on malfunctioning voice terminal.

Do This

If

 

Then

 

 

 

 

 

Refer to Section 5,

The feature is activated on

Deactivate

the

feature

"Reference,"

tO learn how

the malfunctioning voice

following

the

instructions in

to administer

the Call

terminals

Secrion 5,

"Reference."

Restriction feature.

 

 

 

 

 

 

Feature is not activated

Go to Possible Cause 4.

 

 

 

 

 

 

Possible Cause 4: Outside Auto Dial, Saved Number

Redial or Last Number Redial are programmed or used incorrectly.

Do This

 

If

 

Then

 

 

 

See the MERLIN Plus

Any of these features are

Program each feature

System Training Manual to

programmed

incorrectly

correctly

and

determine

make sure these features are

 

 

whether

this

action solves

 

 

the problem.

 

programmed and used

 

 

 

 

 

 

 

 

correctly.

 

 

 

 

 

 

Each feature is programmed

Go to Possible Cause 5.

 

correctly and

the trouble

 

 

 

 

still occurs

 

 

 

 

 

 

 

 

 

 

Possible Cause 5: Faulty MERLIN system components.

Do This

If

 

Then

 

 

 

Try to place an outside call

The trouble appears only on

The trouble is caused by a

and an intercom call from

intercom calls or the

trouble

component in your system.

several voice terminals.

appears only on one voice

Go to the troubleshooting

procedure for the symptom,

 

t e r m i n a l

 

 

 

"Trouble with

terminal

 

 

 

 

 

 

lights, speaker,

and ringing."

 

 

 

 

The trouble appears only on

Go to Possible Cause 6.

 

outside calls from all voice

 

 

 

terminals, or the trouble

 

 

 

appears on only some

voice

 

 

 

terminals

 

 

 

 

 

 

 

 

7-2Section 7: Troubleshooting the System

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AT&T 999-507-144 system manual Symptom You cant place outside calls, Do This Then