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999-507-144 system manual Button Administrator/Attendant Console
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999-507-144
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Troubleshooting
Install
Drawings and Diagrams
Warranty
System Configuration Form
Environment Grounding/Wiring
System Reset
Reversing the Procedure
Confirmation and Error Signals
Manual Signaling
Page 38
Image 38
FIGURE
3-3
10-Button
Administrator/Attendant Console
Line
Buttons
T
T/P Switch
P
H i
Volume
Control
L o
Dial Pad
3-6
Section 3: Administering the System
Page 37
Page 39
Page 38
Image 38
Page 37
Page 39
Contents
Merlin PIus
Welcome
Now
To Order Copies of this Manual
Contents
Introduction
Whats in This Manual
Users Card Merlin Plus System Training Manual
How to Use This Manual
Voice Terminals
Merlin Plus Communications System
Control Unit
Button
Button Button Hfai Button Deluxe Button BIS
Planning the System
Introduction
System Configuration Form
Dial Signals Long Distance Dialing Voice Terminals
Paging Groups
Intercom
Intercoms 11 through
System Configuration Form
Line Assignments Form
Outside Telephone Lines Name and Intercom Number
Original Line Assignments
Customized Line Assignments
Customized Line Assignments
Original Line
Assignments
Immediate Ring Delayed Ring No Ring
Call Restrictions and Allowed Lists Directory
Outward Restricted Toll Restriction
Allowed Lists
Allowed Lists Named
Allowed Lists Created
System Speed Dial Directory
Telephone Numbers Restriction Override
Call Report
Marked Telephone Numbers Account Numbers
System Speed Dial Directory
Control Unit Jack Telephone Number Line Type
Dial Signals Long Distance Dialing
Number Name Location
O m Line Selection Name Sequence
Automatic
Line
Lines Telephone Number Line Type
Allowed Lists
List Number
List Number E m
System Speed Dial Directory
Administering the System
I T I AL Administration Ongoing Administration
KEY System
Administration Preview
Planning Forms
Components
Administrator/Attendant Console
34-Button Administrator/Attendant Console
10-Button Administrator/Attendant Console
Administration Mode
Button Labels Entering Administration Mode
Leaving Administration Mode
Leaving Administration Mode
Entering Administration Mode
Centralized Programming
Centralized Programming
Copy
Touch Administer
Confirmation and Error Signals
Confirmation Signal Error Signal
P y
Reversing the Procedure
Basic Administration
Dial Signals
Systemwide Line Assignments
Touch Drop to remove all voice terminals from the group
Customized Line Assignments
Keep the Original Line Assignments
Customize Line Assignments
Order in which the system assigns lines to buttons
Assign BUTTON-FREE Line Operation
Assign Call Restrictions to Voice Terminals
Administer Allowed Lists
Systemwide Options
18Section 3 Administering the System
Date and Time
Administer the Call Report Option
Assign or Remove Allowed Lists
Control Unit Jack Minimum Length Reported Calls
Type of Calls Reported
Assign Codes to Telephone Numbers
22Section 3 Administering the System
Assign Codes to Account Numbers
Using The Attendant Console
Overview
Attendant Console
34-button deluxe voice terminal
10-button Hfai voice terminal
Touch Transfer
Handling Calls
Transferring Calls by Dialing the Intercom Number
Transferring Calls with One-Touch Transfer
Screening Calls
Touch Intercom
Using the Loudspeaker page and Group page Features
Touch Loudspeaker
Using the Send Message Feature
Touch Send Message
Selecting Ringing Options
Using Night Service Using the Headset
Reference
Overview
Merlin Plus System Features
Abbreviated Ringing
Account Number Entry
Considerations Administration
Administer
Touch Account Number Enter again
Programming HOW to USE
Label the button Account Number Enter
Allowed Lists
Information
Administer
Description Considerations Administration Programming
Auto Answer-All
Touch Auto Answer-All again
Auto Answer-Intercom
Touch Auto Answer-All
Label the button Auto Answer-Intercom
Touch Auto Answer-Intercom again
Auto Intercom
Touch Auto Answer-Intercom
Administration Programming HOW to USE
Automatic Line Selection
Considerations Administration Programming HOW to USE
Auxiliary Lines
Considerations Administration
Bridging
Description Considerations
Button-Free Line Operation
18Section 5 Reference
Call Pickup
Voice terminal in the system
Call Report
Date and the Time. To set todays date
Dial *82
Call Restriction
Green light off Outward restricted intercom calls only
PROGRAMMINGNone
Centralized Programming
Touch Conference
Conference
Copy
Customized Line Assignment
Programmingn o n e
Assignments from one voice terminal to another. See Copy
Touch Do Not Disturb again
Do Not Disturb
Touch Do Not Disturb
O p
Group Listening
Group
Dial *71 for group 1 or *72 for group
To program a Group Page button for your voice terminal
ADMINISTRATIONNone PROGRAMMINGNone
Hands-Free Answer on Intercom
Hold
Touch HFAI/Mic
Hold Retrieve
Touch Retrieve Call
Description Considerations Administration
Intercom
Intercom Preference
Last Number Redial
Lights
Lights Line Status
Line Request
Line Select
Loudspeaker
To program a Loudspeaker Page button for your voice terminal
Manual Signaling
S C R I P T I on Considerations Administration Programming
Touch Message
Message
Touch Intercom Touch Speaker
Night Service
Monitor-on-Hold
One-Touch Dialing
On-Hook Dialing
Administration Programming
Outside Auto Dial
Personal Lines
Personal Speed Dial
Transfer
Personalized Ringing
Privacy
Privacy on Lines a and E
Program
Recall
Label the button Ring Option Override
Ring Option Override
Touch Recall
Ringing Line Preference
Touch Ring Option Override
Ringing Options
Administration None
Saved Number Redial
62Section 5 Reference
Send Message
Speaker
Considerations Administration Programming HOW to USE
Special Characters in Dialing Sequences
Pause
System Feature Report
Stop Switchhook Flash Touch-Tone Enable
System Feature Report feature can be accessed only from
Touch Administer
Dial *60
System Reset
System Speed Dial
Considerations Administration
74Section 5 Reference
Or program a button
Toll Prefix Setting
Feedback Sound
Tones
Meaning
Touch-Tone or Rotary Setting
Dial *38
Touch Touch-Tone Enable
Touch-Tone Enable
Label the button Touch-Tone Enable
Transfer
Yes?
Voice Announcement Enable/Disable
Transfer Return Interval
Slide the T/P switch to the center position None
Basic Telephones
Accessory Equipment
Drawings and Diagrams
A basic telephone connected to an Opti
Assign lines to the basic telephone
Telephone
Basic Telephone and Modem Interface
Basic Telephone and Modem Interface
Administration HOW to USE
Data Collector and Printer
General Purpose Adapter
Allows you to handle calls more easily
Originating a Call Using an Automatic Answering Device
Headset and Headset Adapter
Loudspeaker Paging System
Paging Jack on the Merlin Plus system Control Unit
Music-on-Hold and Background Music
Dial one of the following codes to set the volume you prefer
Off-Premises Telephone Interface
Considerations Administration HOW to USE
Supplemental Alert Adapter
101
Quick Reference Guides
Quick Reference Guide to System Administration
Administration Procedure Do This
Customize line assignments to a telephone
List
Touch Administer. The console beeps twice
Set the background music volume
Records
Quick Reference Guide to Administration Codes
Administration Code Other Numbers Feature
8Section 6 Quick Reference Guides
Quick Reference Guide to Voice Terminal Features
Placing Calls
CALL-HANDLING Reports
Privacy
Programming Codes Other Numbers Feature
Quick Reference Guide to Programming Codes
Troubleshooting the System
Troubleshooting Procedures
Symptom You cant pIace outside calls
Symptom You cant place outside calls
Do This Then
Possible Cause 6 Faulty telephone company wiring
Symptom a voice terminal doesnt ring
Possible Cause 1 Volume Control Switch
Possible Cause 1 Control
Unit
Possible Cause 3 Cable
Connections
Symptom a voice terminal rings constantly
Possible Cause 2 Switch-controlled
Possible Cause 3 Faulty power outlet
Possible Cause 4 a module is loose
Symptom Programmed voice terminal feature doesnt work
Do This Then Step
Possible Cause 1 The control unit may need to be reset
General Test
Installation
Environment Grounding/Wiring
Merlin Plus System Installation
Introduction Installation Requirements
Typical Merlin Plus System Grounding Plan
Mounting the Control
Unit
Connecting the Control Unit
Voice Terminal Wiring
CO Line Wiring
Ppec
RJ21 NI
Typical Merlin Plus System Wiring Installation
Interference Information Notice
D2R
FCC Registration and Repair Information
AS593M-13529-KF-E
Index
Index
2Index
Index
4Index
Index
6Index
Warranty
999-507-144
