Handling Calls
As the system attendant, you will be answering most of the incoming calls. To handle the calls efficiently, you may find it helpful to know about the following features:
●Transferring calls
●Using the Auto Intercom buttons for people in your system
●Making announcement through the loudspeaker paging system, if your system has one, and through the voice terminal speakers
●Using the Send Message feature
●Changing the ringing options on your console or helping others to
change the ringing options for their voice terminals
●Using Night Service when you are off duty
●Using the headset
TRANSFERRING CALLS Since an important part of your job may be to screen calls and then transfer them to the appropriate people, you should be familiar with either of the following ways of transferring calls.
●Transferring Calls by Dialing the Intercom Number
To transfer a call to someone by dialing his or her intercom number:
1 Touch Transfer.
2 Dial the person's intercom number.
3 Hang Up.
●Transferring Calls with One-Touch Transfer
To transfer a call to someone using
1With the call in progress, touch the Auto Intercom button of the person to whom you want to transfer the call.
2When you hear a beep, announce the call.
3Hang up.
If the person has activated the Voice Announcement Disable feature or if the person is using the intercom line at his or her voice terminal, you cannot announce the call.
Handling Calls |
