A program stops responding
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2. Click the Applications tab.
3. Click to select the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
Run the Program Compatibility Wizard —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.
1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
2. Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
(until the computer turns off), and then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
lEnsure that the program is compatible with the operating system installed on your computer.
lEnsure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
lEnsure that the program is installed and configured properly.
lVerify that the device drivers do not conflict with the program.
lIf necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
Save and close any open files or programs and shut down your computer through the Start menu
NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.