Synchronization Problems | Screen is scrambled or appears |
| torn |
Check for bent or broken pins in the video cable connector.
Run the
NOTE: When using
Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor
Check for bent or broken pins in the video cable connector. Restart the computer in the safe mode.
Safety Related Issues | Visible signs of smoke or | Do not perform any troubleshooting steps. |
| sparks | Contact Dell immediately. |
Intermittent Problems | Monitor malfunctions on & off | Ensure that the video cable connecting the monitor to the computer is connected |
|
| properly and is secure. |
|
| Reset the monitor to Factory Settings. |
|
| Perform monitor |
|
| |
Missing Color | Picture missing color | Perform monitor |
|
| Ensure that the video cable connecting the monitor to the computer is connected |
|
| properly and is secure. |
|
| Check for bent or broken pins in the video cable connector. |
Wrong Color | Picture color not good | Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending |
|
| on the application. |
|
| Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color |
|
| Settings OSD if the Color Management is turned off. |
|
| Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. |
|
| Run the |
Image retention from a static | Faint shadow from the static | Use the Power Management feature to turn off the monitor at all times when not in use |
image left on the monitor for a image displayed appears on | (for more information, see Power Management Modes). | |
long period of time | the screen | Alternatively, use a dynamically changing screensaver. |
Product Specific Problems
Specific Symptoms
Screen image is too small
Cannot adjust the monitor with the buttons on the front panel
No Input Signal when user controls are pressed
The picture does not fill the entire screen.
What You Experience
Image is centered on screen, but does not fill entire viewing area
OSD does not appear on the screen
No picture, the LED light is green. When you press "+",
The picture cannot fill the height or width of the screen
Possible Solutions
Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock. See Menu Lock.
Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
Check to make sure Video Source to
Check whether the signal cable is plugged in properly.
Reset the computer or video player.
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
Run the
NOTE: When choosing
Universal Serial Bus (USB) Specific Problems
Specific Symptoms | What You Experience |
USB interface is not working | USB peripherals are not |
| working |
High Speed USB 2.0 interface | High Speed USB 2.0 |
is slow. | peripherals working slowly or |
| not working at all |
Dell™ Soundbar Problems
Common Symptoms | What You Experience |
No Sound | No power to Soundbar - the |
| power indicator is off |
|
|
Possible Solutions
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
Reboot the computer.
Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
Check that your computer is USB
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Reboot the computer.
Possible Solutions
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (Blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
