Dell 960 5 Reinstalling Software . . . . . . . . . . . . . . 51

4Contents
Transferring Information to a New Computer. . . . . . 25
Microsoft® Windows Vista® Operating
System. . . . . . . . . . . . . . . . . . . . . . . . 25
Microsoft Windows® XP . . . . . . . . . . . . . . 25
3 Specifications . . . . . . . . . . . . . . . . . . . . 29
4 Troubleshooting Tips. . . . . . . . . . . . . . . 39
Using the Hardware Troubleshooter. . . . . . . . . . . 39
Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Problems . . . . . . . . . . . . . . . . . . 39
Memory Problems . . . . . . . . . . . . . . . . . 47
Lockups and Software Problems. . . . . . . . . . 48
Dell Technical Update Service . . . . . . . . . . . 49
Dell Diagnostics. . . . . . . . . . . . . . . . . . . 49
5 Reinstalling Software . . . . . . . . . . . . . . 51
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Identifying Drivers . . . . . . . . . . . . . . . . . 51
Reinstalling Drivers and Utilities . . . . . . . . . . 51
Restoring Your Operating System . . . . . . . . . . . . 53
Using Microsoft® Windows® System Restore. . . 54
Using Dell Factory Image Restore . . . . . . . . . 54
Using the Operating System Media. . . . . . . . . 55