60 Getting Help
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Fast Call for Help
If your system administrator has configured your system with Intel® Active
Management Technology (iAMT), help can be obtained by using Fast Call for
Help. Fast Call for Help alerts the IT department to your problem and allows
IT to take control of your system so they can fix it remotely.
To initiate a Fast Call for Help session using iAMT 5.0 with your IT
department, follow these steps.
1
Ensure that the computer is connected to a working electrical outlet and
network connection.
2
Turn on (or restart) your computer.
3
When the Dell
™
logo appears, press <ctrl><h>.
Loading iAMT drivers on installation
To enable Intel AMT (iAMT) system management, download the following
Intel drivers:
• AMT HECI
• AMT SOL/LMS
To download these drivers:
1
Navigate to
support.dell.com
.
2
Select
Drivers and Downloads
.
3
Select your product model and follow the instructions. The AMT HECI
and AMT SOL/LMS drivers can be downloaded from the
Chipset
category.
After downloading the drivers, you are ready to configure your computer to
take advantage of the Intel iAMT management capabilities. For information
on setting up and configuring your computer for Intel iAMT management:
1
Navigate to
support.dell.com
.
2
Select
Manuals
.
3
Locate the instructions for your system.