4
Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .43
Dell Support Center. . . . . . . . . . . . . . . . . . . . 43
My Dell Downloads . . . . . . . . . . . . . . . . . . . .44
System Messages . . . . . . . . . . . . . . . . . . . . .44
Hardware Troubleshooter. . . . . . . . . . . . . . .46
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .46
Restoring Your Operating System . . . . . . .50
System Restore . . . . . . . . . . . . . . . . . . . . . . .51
Dell DataSafe Local Backup. . . . . . . . . . . . .5 2
System Recovery Media. . . . . . . . . . . . . . . . 55
Dell Factory Image Restore . . . . . . . . . . . . .56
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .58
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .59
Online Services . . . . . . . . . . . . . . . . . . . . . . .60
Automated Order-Status Service. . . . . . . . .61
Product Information. . . . . . . . . . . . . . . . . . . .61
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .6 2
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .63
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .65
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . . . . . .66
Basic Specifications. . . . . . . . . . . . . . . . . .68
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Macrovision Product Notice. . . . . . . . . . . . .73
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . .74
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75