Frequently Asked Questions

Q:My keyboard and handheld are in-range and powered on, why won’t they reconnect after a key press?

If the initial connection is set up in Unsecured mode and the Bluetooth Accessibility is set to Paired devices only, the keyboard will not automatically reconnect. One of these parameters will need to be changed. Either reestablish the connection in Secure mode, see Configuring the Keyboard to Your Pocket PC Device, or change the default settings within the Bluetooth Settings under the Accessibility tab, see Reconnecting in Unsecured Mode.

Q:What should I do when I type on the keyboard and nothing happens?

•Check that Pocket PC device’s batteries are charged.

•Verify that keyboard has sufficient power to operate.

•Check to make sure that the keyboard software is installed properly according to the instructions.

•Check the BT tab of the Keyboard Control Panel to make sure the Axim™ Wireless keyboard is enabled.

•Check the Config tab of the Keyboard Control Panel to make sure you’ve selected the appropriate keyboard type. After tapping Enable, you should select Bluetooth wireless keyboard.

•Use the Keyboard Help icon to launch the help.

Q:I tried to turn off the Bluetooth radio and it automatically turned back on, what should I do?

The Axim™ Wireless keyboard must be disabled before the Bluetooth radio can be turned off. See the Disabling the Axim™ Wireless keyboard section for more information.

Q: What are the Serial and IR tabs of the Keyboard Control Panel for?

If you should ever select and setup the Connected serial keyboard or Infrared wireless keyboard option on the Config tab of the Keyboard Control Panel, you will see a Serial and/or IR tab added to the Keyboard Control Panel. Even if you change back to the Axim™ wireless keyboard the Serial and/or IR tab will remain in the Keyboard Control Panel. Serial keyboards use a physical connection versus a wireless connection to a Pocket PC device. Only users of Stowaway keyboards that use a physical connection will use the Serial tab. Infrared keyboards use an infrared line of sight connection to a Pocket PC device. Only users of Stowaway Infrared Wireless keyboards will use the IR Tab. Users of the Axim™ Wireless keyboard can ignore this tab.

Axim™ Wireless Keyboard Owner’s Manual

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