Dell E2209WC, E2009W, E2209WF appendix Product Specific Problems

No Video/ Power LED on

Poor Focus

Shaky/Jittery Video

Missing Pixels

Stuck-on Pixels

Brightness Problems

Geometric Distortion

No picture or no brightness

Picture is fuzzy, blurry, or ghosting

Wavy picture or fine movement

LCD screen has spots

LCD screen has bright spots

Picture too dim or too bright

Screen not centered correctly

Verify that the power outlet is functioning properly by using any other electrical equipment. Ensure that the power button is depressed fully.

Increase brightness & contrast controls via OSD.

Perform monitor self-test feature check.

Check for bent or broken pins in the video cable connector.

Run the built-in diagnostics.

Perform Auto Adjust via OSD.

Adjust the Phase and Pixel Clock controls via OSD.

Eliminate video extension cables.

Reset the monitor to Factory Settings.

Change the video resolution to the correct aspect ration (16:10).

Perform Auto Adjust via OSD.

Adjust the Phase and Pixel Clock controls via OSD.

Reset the monitor to Factory Settings.

Check environmental factors.

Relocate the monitor and test in another room.

Cycle power on-off.

Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the built-in diagnostics.

Cycle power on-off.

Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the built-in diagnostics.

Reset the monitor to Factory Settings.

Auto Adjust via OSD.

Adjust brightness & contrast controls via OSD.

Reset the monitor to Factory Settings.

Auto Adjust via OSD.

Adjust brightness & contrast controls via OSD.

NOTE: When using '2: DVI-D', the positioning adjustments are not available.

Horizontal/Vertical Lines	Screen has	Reset the monitor to Factory Settings.
	one or more	Perform Auto Adjust via OSD.
	lines	Adjust Phase and Pixel Clock controls via OSD.
		Perform monitor self-test feature check and determine if these lines are also in self-test mode.
		Check for bent or broken pins in the video cable connector.
		Run the built-in diagnostics.

NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

Synchronization Problems	Screen is	Reset the monitor to Factory Settings.
	scrambled	Perform Auto Adjust via OSD.
	or appears	Adjust Phase and Pixel Clock controls via OSD.
	torn	Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode.
		Check for bent or broken pins in the video cable connector.
		Restart the computer in the safe mode.
Safety Related Issues	Visible signs	Do not perform any troubleshooting steps.
	of smoke or	Contact Dell immediately.
	sparks
Intermittent Problems	Monitor	Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
	malfunctions	Reset the monitor to Factory Settings.
	on & off	Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color	Picture	Perform monitor self-test feature check.
	missing	Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
	color	Check for bent or broken pins in the video cable connector.
Wrong Color	Picture color	Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the application.
	not good	Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
		Color Management is turned off.
		Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
		Run the built-in diagnostics.
Image retention from a	Faint	Use the Power Management feature to turn off the monitor at all times when it is not in use (for more
static image left on the	shadow	information, see Power Management Modes).
monitor for a long period of	from the	Alternatively, use a dynamically changing screensaver.
time	static image
	displayed
	appears on
	the screen

Product Specific Problems