
No Video/ Power LED on
Poor Focus
Shaky/Jittery Video
Missing Pixels
Brightness Problems
Geometric Distortion
No picture or no brightness
Picture is fuzzy, blurry, or ghosting
Wavy picture or fine movement
LCD screen has spots
LCD screen has bright spots
Picture too dim or too bright
Screen not centered correctly
Verify that the power outlet is functioning properly by using any other electrical equipment. Ensure that the power button is depressed fully.
Increase brightness & contrast controls via OSD.
Perform monitor
Check for bent or broken pins in the video cable connector.
Run the
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ration (16:10).
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power
Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the
Cycle power
Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
NOTE: When using '2:
Horizontal/Vertical Lines | Screen has | Reset the monitor to Factory Settings. |
| one or more | Perform Auto Adjust via OSD. |
| lines | Adjust Phase and Pixel Clock controls via OSD. |
|
| Perform monitor |
|
| Check for bent or broken pins in the video cable connector. |
|
| Run the |
NOTE: When using '2:
Synchronization Problems | Screen is | Reset the monitor to Factory Settings. |
| scrambled | Perform Auto Adjust via OSD. |
| or appears | Adjust Phase and Pixel Clock controls via OSD. |
| torn | Perform monitor |
|
| Check for bent or broken pins in the video cable connector. |
|
| Restart the computer in the safe mode. |
Safety Related Issues | Visible signs | Do not perform any troubleshooting steps. |
| of smoke or | Contact Dell immediately. |
| sparks |
|
Intermittent Problems | Monitor | Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. |
| malfunctions | Reset the monitor to Factory Settings. |
| on & off | Perform monitor |
Missing Color | Picture | Perform monitor |
| missing | Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. |
| color | Check for bent or broken pins in the video cable connector. |
Wrong Color | Picture color | Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the application. |
| not good | Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the |
|
| Color Management is turned off. |
|
| Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. |
|
| Run the |
Image retention from a | Faint | Use the Power Management feature to turn off the monitor at all times when it is not in use (for more |
static image left on the | shadow | information, see Power Management Modes). |
monitor for a long period of | from the | Alternatively, use a dynamically changing screensaver. |
time | static image |
|
| displayed |
|
| appears on |
|
| the screen |
|