Dell HM328 manual Starting the Dell Diagnostics From Your Hard Drive

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your online User’s Guide for details).

NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3Start the Dell Diagnostics in one of the following two ways:

•When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

•Ensure that the computer is powered down completely. Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

•During the assessment, answer any questions that appear.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and see "Contacting Dell" in your online User’s Guide.

If the Pre-boot System Assessment completes successfully, you will receive the message, "Booting Dell Diagnostic Utility Partition. Press any key to continue".

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RWand press <Enter>.

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