Dell MD3000 - page 83

Getting Help 83

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

E-mail: BR-TechSupport@dell.com

Customer Care and Tech Support

080090 3355

Technical Support Fax

512104 5470

Customer Care Fax

512104 5480

Sales

0800722 3498

British Virgin Islands General Support

toll-free:1-866-278-6820

Brunei

Country Code: 673

Technical Support (Penang, Malaysia)

604633 4966

Customer Care (Penang, Malaysia)

604633 4888

Transaction Sales (Penang, Malaysia)

604633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

Website: support.ca.dell.com

AutoTech (automated Hardware and Warranty

Support)

toll-free:1-800-247-9362

Customer Service (Home/Home Office)

toll-free:1-800-847-4096

Customer Service (small/med./large business,

government)

toll-free:1-800-387-5757

Customer Service (printers, projectors, televisions,

handhelds, digital jukebox, and wireless)

toll-free:1-800-847-4096

Hardware Warranty Phone Support (XPS)

toll-free:1-866-398-8977

Hardware Warranty Phone Support (Home/Home

Office)

toll-free:1-800-847-4096

Hardware Warranty Phone Support

(small/med./large business, government)

toll-free:1-800-387-5757

Hardware Warranty Phone Support (printers,

projectors, televisions, handhelds, digital jukebox,

and wireless)

1-877-335-5767

Sales (Home Sales/Small Business)

toll-free:1-800-387-5752

Sales (med./large bus., government)

toll-free:1-800-387-5755

Spare Parts Sales & Extended Service Sales

18664403355

Cayman Islands E-mail: la-techsupport@dell.com

General Support

1-877-262-5415

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Contents

Main Notes, Notices, and Cautions Contents 1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2 Cabling Your RAID Enclosure . . . . . . . . . . . . . . . . . . . . . 21 3 Using Your RAID Enclosure. . . . . . . . . . . . . . . . . . . . . . . 33 4 4 Installing Enclosure Components . . . . . . . . . . . . . . . . . . 55 5 Troubleshooting Your Enclosure . . . . . . . . . . . . . . . . . . . 69 6 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 About Your System Overview Enclosure Features Modular Disk Storage Manager Other Information You May Need Hardware Features Indicators on the Enclosure Bezel Front-Panel Indicators and Features Page Page Back-Panel Indicators and Features RAID Controller Modules Page Page Cache Functions and Features Power Supply and Cooling Fan Features Page Page Cabling Your RAID Enclosure Before You Begin About the Enclosure Connections Cabling the Enclosure Redundancy vs. Nonredundancy Single SAS In-Port Configurations Page Page Dual SAS In-Port Configurations Page Page 28 Page Attaching MD1000 Expansion Enclosures Expanding with Previously Configured MD1000 Enclosures Expanding with New MD1000 Enclosures Page Using Your RAID Enclosure Physical Disks, Virtual Disks, and Disk Groups Physical Disks Physical Disk States Self-Monitoring Analysis and Reporting Technology (SMART) Virtual Disks and Disk Groups Supported RAID Levels RAID 0 RAID 1 RAID 5 RAID 10 RAID Level Usage Hot Spares and Rebuild Global Hot Spares Hot Spare Operation Rebuild Media Errors and Unreadable Sectors RAID Operations and Features Virtual Disk Operations Disk Group Operations Page RAID Background Operations Priority Virtual Disk Migration and Disk Roaming Page Advanced Features Storage Partitions Host Types Snapshot Virtual Disks Snapshot Repository Virtual Disk Virtual Disk Service Volume Shadow-Copy Service Virtual Disk Cop y Using Snapshot and Disk Copy Together Hardware Redundancy and Failover Redundancy and Non-Redundancy Multi-Path Software Host Bus Adapters Host Cabling for Redundancy Page When a RAID Controller Module Is Replaced or Removed RAID Controller Failover Modes RAID Enclosure Thermal Shutdown Updating Enclosure Firmware RAID Controller Module Firmware Physical Disk Firmware Expansion Enclosure Firmware Installing Enclosure Components Recommended Tools Removing and Replacing the Front Bezel Removing and Installing Physical Disks Removing Physical Disks from the Enclosure Installing SAS Physical Disks in the Enclosure Page Removing and Installing a RAID Controller Module Removing a RAID Controller Module Installing a RAID Controller Module Removing and Installing a RAID Controller Module Backup Battery Unit Page Removing and Installing the Power Supply/Cooling Fan Module Removing a Power Supply/Cooling Fan Module Installing a Power Supply/Cooling Fan Module Removing and Installing the Control Panel Removing the Control Panel Installing the Control Panel Removing and Installing the Midplane Page Page Troubleshooting Your Enclosure Safety FirstFor You and Your Enclosure Start-Up Routine Troubleshooting External Connections Troubleshooting a Wet Enclosure Troubleshooting a Damaged Enclosure Troubleshooting Power Supplies Troubleshooting Enclosure Cooling Problems Troubleshooting a Fan Troubleshooting SAS Physical Disks Page Troubleshooting Enclosure Connections Hard Controller Failures and Lockdown Conditions Invalid Enclosure ECC Errors PCI Errors Critical Conditions Noncritical Conditions Page Getting Help Obtaining Assistance Online Services AutoTech Service Automated Order-Status Service Support Service Dell Enterprise Training Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 96 NOTE: Page Page Page 100 Printers, and Projectors Page Page Glossary Page Page Page Page Page Page Page Index C D E F T V W